Anna Isabel Saldivar

  • Toronto US-ON
Anna Isabel Saldivar


Network Specialist

Creative, detail-oriented network professional, Cisco Certified Entry Networking Technician (CCENT), Wireless Networking graduate and Bachelor's degree holder in Electronics & Communications Engineering with a passion for technologies, dedicated to improving technology efficiencies and customer satisfaction in the organization.

Specializing in LAN/WAN, TCP/IP. Strongest skills include troubleshooting and documentation. Strong interpersonal, customer service, and organizational skills. Interested in network security, and strengthening and broadening my knowledge and technical skills.

  • Over 5 years of combined technical work experience in telecommunications / network operations, data centre operations, wireless technical support, graphic design, and broadcasting
  • On Dean’s Honours List for academic excellence – GPA: 3.84/4.0
  • An in-depth understanding of analog, digital, and wireless communications
  • Customer and results oriented, able to perform tasks independently and/or with a team, fast-learner, flexible and adaptable to different work environments. Resourceful, analytical, with strong troubleshooting skills. Outstanding communication, interpersonal, and leadership skills.

Technical Summary

  • Operating systems: Windows 9x/XP/Vista/7, Windows Server 2000/2003, UNIX/Linux (RedHat Fedora), Mac OS X
  • Network protocols and technologies: TCP/IP, HTTP, FTP, LAN, WAN, WLAN, VLAN, VoIP, VPN, NAT/PAT, SNMP, DHCP, SSH, Telnet, IIS, DNS, Apache, X.25, Frame Relay, WiMAX
  • Network Devices: Cisco (Routers, Firewalls, Switches, Hubs, Wireless Access Points), Cisco Cerent ONS, Ericsson Redback SmartEdge, Zhone MALC, Zhone MXK, Genband C3 Gateway Controller, BTI 7000
  • Languages: C++, Shell scripting, HTML (basic levels)
  • Applications/Tools:
  • Microsoft Office (Word, Excel, Powerpoint, Outlook, Project, Visio), VMWare, CA Spectrum, CA Unicenter, eHealth OneClick, Zhone Management System (ZMS), Ethereal Wireshark, HiFn, MapInfo, AutoCAD, FlexiSign-Expert

Connect With Me

Work History

Work History
Jun 2011 - May 2013

Network Operations (NOC) Analyst

Primus Telecommunications Canada
  • Proactively identifies, responds to and performs corrective actions to network problems as necessary for Primus' voice, data, and internet networks, including monitoring and acting on alerts/tickets according to urgency in order to maintain and improve system/network manageability and reliability.
  • Reports and follows-up on any network troubles to appropriate internal teams, telcos or other vendors, and escalates accordingly to ensure problem resolution is within service level agreements (SLA).
  • Promptly documents/tracks all problems reported by way of trouble ticket system and maintains accurate records.
  • Primary for coordinating network maintenance schedules, and providing maintenance information to appropriate internal departments in a timely manner.
  • Coaches and mentors junior team members and front-line support teams to help with their development and assist in troubleshooting.
  • Audited upstream carrier-related network trouble tickets that missed SLAs, which facilitated $4K in company savings/reimbursements in Q4 of 2011.
  • Completed network platform migration activity for 3 POP sites increasing network capacity and manageability; also assisted engineering group with migration for 3 other POP sites.
  • Completed port migrations for 90% of network elements’ console connections from old Cisco distribution switches to Cisco Nexus platform, in assistance to engineering group with the migration of the critical devices to the new platform.
  • Spearheaded the job shadowing program with network platform (data/voice) engineering teams for NOC staff.
  • Improved, edited, and added operational and troubleshooting processes and procedures to the NOC wiki.
Mar 2011 - Jun 2011

Data Centre Operations - Team Leader

Primus Telecommunications Canada
  • Monitored the data centre team's work order and ticket queues, and assigned/distributed tasks to team members for efficient completion of work orders/tickets ensuring SLAs were met.
  • Reviewed incident reports, daily visitor log reports; and provided follow-ups as required on a case-by-case basis.
  • Performed spot checks on facility/security forms completed by team members to ensure proper process is followed.
  • Performed daily tasks and responsibilities of a data centre technician.
Aug 2010 - Jun 2011

Data Centre Technician

Primus Telecommunications Canada
  • Installed, configured and maintained Cisco switches, including assigning of IP space and DNS setup for colocation clients.
  • Monitored the health/status of Primus and colocation client systems through IP monitoring system (Monitor10) and performed corrective actions as necessary.
  • Coordinated device installations and server colocation setups in server room and provided ongoing support for client systems in 3 local data centres, liaising with network/system administrators and corporate technical support team.
  • Maintained server room infrastructure and adequate inventory levels.
  • Reviewed work orders and tickets ensuring requests are handled accordingly in an efficient manner.
  • Maintained data centre security; escorted colocation clients visiting the data centre to work on their equipment.
Jul 2009 - Aug 2010

Technical Support Consultant

Rogers Communications
  • Handled inquiries and provided support for repair, replacement, technical problem resolution and connectivity of wireless phones including Apple iPhone, BlackBerry, Nokia, Sony Ericsson, Motorola, Samsung, LG, HTC, Palm, HP.
  • Diagnosed & resolved wireless technical service problems (voice, SMS, data) with customers efficiently, ensuring all interactions were thoroughly documented within the ticketing system.
  • Performed troubleshooting and recommended corrective actions for issues such as account provisioning, device functionality, device configuration, application support, subscription downloads, network connectivity (2G, 3G), and escalating internal and vendor issues as required.
Apr 2009 - Jul 2009

IT Development Associate - Professional Management Program (

Bell Mobility
  • Researched computer/network products, liaised with vendors for hardware procurement.
  • Assembled PC for use within the program unit.
  • Provided technical assistance to associates efficiently; network/computer troubleshooting.
  • Deployed the extended wireless network for Bell PMP in the entire floor and other areas in the building.
  • Participated in implementation, verification and acceptance testing of new hardware and software.
  • Digitized map data using MapInfo for Geographic Information Systems (GIS) analysis.
Oct 2008 - Dec 2008


ABOEX Information Systems
  • Managed project on creating a website for the company’s flagship software product (Remote work)
  • Used Microsoft VWDE for site development
Jul 2007 - Jan 2008

Graphic Designer/Production Manager

Sign-A-Rama Lakeshore
  • Learned FlexiSign-Expert design software within two months in order to complete production jobs within deadlines
  • Delegated sign production jobs by assigning work to members with detailed instructions; inspected work thoroughly on completion
  • Multi-tasked production jobs, e.g. running printer, plotter, and doing design work simultaneously
Apr 2007 - Jul 2007

Client Account Specialist

Sign-A-Rama Lakeshore
  • Maintained good client relations through efficient issuance of price quotes, invoices, and cash receipts using CASper Sign Business software
Oct 2005 - Nov 2006

Technical Operations Assistant

ABS-CBN Broadcasting Corporation
  • Assisted the company’s engineers in handling equipment for Signal Strength Surveying
  • Kept track of the clients’ TV commercials/advertisement plugs; ensured timely broadcast
  • Maintained an efficient file system while organizing computer files and encoding maintenance reports


Jan 2008 - Dec 2008

George Brown College

Theoretical courses include:

  • RF/Wireless Communications
  • Voice Network Technologies
  • Fundamentals of Data Centre Construction
  • Network Operations

Hands-on training in lab includes:

  • Interconnecting and troubleshooting equipment/devices in Local Area Network
  • Configuring Cisco routers, firewalls, and switches in Local Area Network
  • Script programming using c-shell and bash
  • Setup of HTTP and FTP servers in UNIX/Linux environment, Windows Server 2003
  • Monitoring network using tools such as Ethereal and HiFn
  • Setup of Cisco Call Manager and IP PBX such as 3CX and Asterisk
Jun 2002 - Mar 2007

Bachelor of Science

University of St. La Salle
  • Completed group thesis on Microwave Communication System Design with Active Repeater – Oct. 2006
  • Submitted group research and dummy system  on WAP/GPRS Car Park System – Mar. 2007
  • Completed group project on Controlling Devices through Parallel Port and Software (C++) – Mar. 2006
  • Completed group project on Light-following Robot (with Assembly language usage) – Sep. 2006
  • Designed, etched, soldered, and tested circuit boards for various projects
  • Operated testing equipment including oscilloscope, RF generator, and spectrum analyzer



Kathleen Timmins

Khalid Danok