Anna Reed

Anna Reed


I am seeking a career that will allow me to build upon my experiences in Guest Services and Special Events. An ideal position for me would be one where I am able to foster productive creative relationships with both my colleagues and the public.



Work History

Work History
Mar 2008 - Nov 2008

Guest Services Representative

Conner Prairie Living History Museum

Smithsonian Magazine Article May 2008

Contributing dilligently and creatively to the the many responsibilities of the Guest Services Department including, but not limited to, the following areas:


  • Creating positive first impressions at the front desk, orienting guests by distributing maps and day-specific activity schedules, making suggestions for an optimal visit
  • Suggesting, collecting and processing the various levels of yearly membership
  • Mailing tickets along with accompanying cover letter/additional information to guests who purchase spots for special programs that require reservations
  • Working all Special Event weekends


  • Taking reservations via phone calls, internet submissions and in person requests for all of Conner Prairie's special programs, summer camps and school/group tours
  • Keeping up-to-date of all times, dates and details for numerous programs for all ages and interests
  • Accepting and entering payment for all reservations


  • Fulfilling Donation Requests
  • Running end of day reports 
  • Answering phone calls pertaining to general inquiries, reservation requests, directions, lost & found, accepting payment, etc.
  • Copying, faxing, mass mailing
Oct 2007 - Feb 2008

Substitute Teacher

Hamilton Southeastern School Corporation
  • Served as a substitute teacher for grades 5- 12
  • Presided over classes of all subjects as well as resource and special needs rooms
  • Interpreted and applied lessons to carry out the teacher’s plan for the day; improvised activities in the absence of detailed lesson plans
  • Interacted with people of all ages: students, administrators and teachers
May 2006 - Jul 2007

Special Events Volunteer

Indiana University Art Museum
  • Actively planned museum’s special events from the brainstorming stage through post-event evaluation including initiating the museum’s First Annual Coffee House Nights
  • Advertised events using flyers and posters distributed to target audience venues
  • Announced and publicized events through the use of social networking sites
  • Interacted socially and informatively with event attendees and those involved in the festivities (students, locals, artists and musicians) to generate interest, success and increased attendance at future events
Jan 2007 - May 2007

Strategic Research Intern

Indiana University Art Museum
  • Developed new, highly successful strategies to reach students through online social networks
  • Wrote and distributed social network surveys to Indiana University students
  • Determined the most efficient way to communicate to students about museum events
  • Initiated and presented two professional and informative presentations regarding the new strategies to museum staff and Board of Donors
  • Following presentation, museum implemented social network profile we developed on MySpace
  •  IUAM on Myspace           
  • Worked as a part of a four person intern team supervised by 3 staff members
  • Earned credit hours towards degree



Computer Proficiency

Microsoft Office, including Excel Blackbaud's Patron Edge Editing and Maintaing Online Social Networks



Carol Bennett

Carol is in charge of Guest Services and oversees a staff of four full-time and five part-time employees. She is the point of contact for all questions, problems and guest interactions.

Katie Ryan

Katie has been an excellent teacher during my time at Conner Prairie. She was primarily responsible for orienting me with the ways of Guest Services in my first few weeks, and continues to be a main point of contact when any problems arise.

Ruth Hahn

Ruth and I have worked closely together on the same Tuesday-Saturday schedule at Conner Prairie since I started work. I consider her both a personal and professional mentor.

Emily Powell

Emily was the director of the interns and volunteers during my time at the IUAM. She was excellent at striking a balance between giving structured assignments and providing us the freedom to work on our own terms.