Download PDF

Summary

Vice President of Operations

High Profile Project Management • Strategic Vision • Financial Controls • Budget Administration Business Development • Crisis Management • Public Speaking/ PR • Performance Management

My specialty is leading Business Operations to aggressively streamline processes to accelerate revenue streams and steer cost savings. I have over 15 years of success in senior leadership roles in Operations as a change catalyst in multiple industries. I am experienced with a number of Fortune 500 market leaders; therefore, I can bring industry best practices to your organization while working within a shoestring budget. Having consistently pursued innovative solutions to challenging problems, I have built a reputation on my ability to transform struggling initiatives into successful, sustainable operations within short timeframes.

More importantly, I have consistently brought a strategic bottom-line focus and tactical direction to the Operations I have led. I see the big picture and implement sound business and financial principles in every company I work with, resulting in wildly successful efforts and fantastic organizational turnarounds. If you are positioned for growth – or want to be – and you need smart, strategic leadership to free up your time to allow you to do what you do best, let’s have a conversation about how I can help you achieve that next level of success.

               •      Strong Organizational Leadership

               •      Strategy to Action with Impressive Results

               •      Continual Process Improvement & Change Management Expertise

Key Skills: Clear executive presence  Exceptional at analysis with a true passion for bottom line improvement  Maintains calm in a sea of chaos  Persuasively honest  Finely honed communication skills with the ability to communicate with diverse groups  Thrives in challenging environments  Unwavering commitment to excellence.

Work History

20122012

Director of Sales Operations

YRC Freight

Led a 3-day strategic planning meeting of 15 executive leaders that resulted in the identification of over 35 new best practices. 

Streamlined an outdated weekly process from 33 hours to 6 hours. 

Developed a groundbreaking scorecard for executive team as a revenue prediction tool. 

20092012

Consultant to YRC Worldwide, Chief of Staff Operations

Paige Technologies

Reported directly to the CEO and CFO of a Fortune 500 company

Maintains the acumen to handle complex situations and multiple responsibilities, simultaneously mixing long term project goals with the immediacy of operational demands. 

Highly experienced with  process design and organizational design.

Beat a $4M cost reduction target by eliminating $6.5M in Operational expenses.

Exceptional at change management; led the strategic planning, coordination and documentation of a 50% staff reduction from 800 people to 400, saving $12.5M, and another saving an additional $4.7M. 

Redistributed 1,200 accounts to 45 Sales Reps from an enterprise to a regional model. Also reduced contract queue 240% and unsigned contracts by 82%.

Built a workshop that improved profits by $2M within 4 months. 

Identified non-value added time and slashed it in half for entire business area. 

20072009

Director of Customer Experience

Sprint Nextel

Developed a proven reputation of leading complex programs while concurrently managing operations and budgets, using metrics to drive results.

Worked successfully with a 50% cut in communications budget impacting 40M+ subscribers.

Managed budgets up to $80M with projects up to $95M.

Led teams up to 50 in matrix environment, with up to 20 direct and indirect reports, including management level.

Lead Customer Proprietary Network Info (CPNI) Project with Sprint legal team to comply with FCC regulations; accomplished CPNI compliance in less than 6 months for the enterprise project, meeting FCC compliance timeline. 

Fostered teamwork and held immense team loyalty, even with remote staff. Mentored, coached and trained multiple team members into management roles, up to Director level. 

20062007

Chief of Staff to Chief Integration Officer

Sprint Nextel

Led development and execution of initiatives supporting enterprise objectives and successfully managed the change across diverse business areas. 

19972006

Sr. Manager Customer Sales & Logistics, Logistics Analyst

Sprint Nextel

Identified a niche market to resell obsolete product to recoup $3M+.

Developed Day 1 Consumer Sales Merger Playbook. Used by 100K+ Sprint/Nextel Sales teams and 20+ indirect locations to guide employees through the early days of the newly merged Sprint/ Nextel organization, resolving hundreds of customer services issues in one week.

Process Improvement Workshop

Change Management & Leadership

Retention & Customer Experience

Core Values Exercises

Education