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Work experience

Alfa Impex General Trading LLC

Project Manager

Organization: Reporting to: Jason Marius(Project Manager) Duration: Since December 2015 Company Profile: The Organization is a trading hub in UAE Assist the sales team, focusing mostly on managing schedules and the distribution of any sales documentation. Prepare and follow up on any sales quotations made for clients, negotiating terms with the client at a cost best suited for them. Efficiently respond to any online or telephone queries in a calm and friendly manner. Liaise between other departments and the client to provide the service most suitable to the client's needs, cost and time restraints. Work closely with the Sales team to assess the progress of the department and develop Sales strategy accordingly. Produce reports on progress within the department and outline any developed strategies to improve. Managing all the sales related activity of the company. Handling a high volume of customer enquiries whilst providing a high quality of service to each caller. Writing up sales correspondence. Tracking sales orders to ensure that they are scheduled and sent out on time. Effectively communicating with customers in a professional and friendly manner. Supporting the field sales team. Carrying out administrative tasks such as data input, processing information, completing paperwork and filing documents.

UPS Supply Chain Solutions

Nov 2014Dec 2014

UPS Supply Chain Solutions

Organization: Reporting to: Mr. Asif Siddiqui(MD) Duration

YCOM Advertising(Yaqeen Group)

Jan 2014Oct 2014


Organization: Reporting to: Mr. Faizan(MD) Duration: Company Profile: The organisation is one of the pioneers of marketing communication services in Pakistan Worked on Annual Reports of listed companies. Meeting deadlines according to Annual General Meeting, handling clients from the point of design till the printing of Annual Reports, Calendars, Flyers, POS materials, diaries. Meeting and liaising with clients to discuss and identify their advertising requirements; Working with agency colleagues to devise an advertising campaign that meets the client's brief and budget; Presenting alongside agency colleagues(particularly the account manager), the campaign ideas and budget to the client; Working with the account manager to brief media, creative and research staff and assisting with the formulation of marketing strategies; Liaising with, and acting as the link between, the client and the advertising agency by maintaining regular contact with both, ensuring that communication flows effectively; Negotiating with clients and agency staff about the details of campaigns; Presenting creative work to clients for approval or modification; Handling budgets, managing campaign costs and invoicing clients; Writing client reports; Monitoring the effectiveness of campaigns; Undertaking administration tasks; Arranging and attending meetings; Making' pitches', along with other agency staff, to try to win new business for the agency. Fully engross with clients and giving them quality services. Worked with creative team(for brain storming) and strategic team(for strategic route and execution) to take them both on the same path.

Faysal Bank Limited

Jan 2013Dec 2013

Customer Services Representative

Organization: Reporting to: Mr. Adnan Siddiqui(Banca Manager) Duration: Company Profile: The Organization is leading Bank in Pakistan and provide par excellence service to its customers while meeting their financial needs. Meeting daily, monthly and yearly Targets, giving presentations, motivating team, accepting challenges, winning promotions, worked on bancassurance, sms activation. Worked on different polices like Medical plan, over All insurance, Family plan and secure plan. Worked on Credit Card, Visa Card and Branch Banking customer through softwares(Siebel, Symbol, Tcs, Eds, Vision). Achieve rewards and maintain benchmarks. Deal directly with customers either by telephone, electronically or face to face Respond promptly to customer inquiries Handle and resolve customer complaints Obtain and evaluate all relevant information to handle product and service inquiries Provide pricing and delivery information Perform customer verifications Set up new customer accounts Process orders, forms, applications and requests Organize workflow to meet customer timeframes Direct requests and unresolved issues to the designated resource Manage customers' accounts Keep records of customer interactions and transactions Record details of inquiries, comments and complaints Record details of actions taken Prepare and distribute customer activity reports Maintain customer databases Manage administration Communicate and coordinate with internal departments Follow up on customer interactions Provide feedback on the efficiency of the customer service process

Toronto School of academic excelence

Jan 2010Dec 2012


Organization: Reporting to: Prof. Ahmed Siddiqui(Director) Duration: Company Profile: The institutionis leading among education provider Ensure meetings are effectively organized and minuted also make sure it should be implemented. Represent myself on behalf of CEO to manage all departments according to his requirements. Manage PSO cards. Prepare confidential and sensitive documents i.e SECP, EOBI, SESSI, APSAA etc. Maintain office procedures, Office decorum and ensure no one violates office policies. Cross-Check Payroll. Conduct Interviews Cross checking Incoming/Outgoing cheques. Maintaining Expense Sheet Maintaining effective records and administration. Co-ordinate with GM. Filling the important documents. Communication and correspondence. Co-Ordinate with staff Provide administrative and clerical support to departments or individuals. Prepare correspondence and stuff mail into envelopes. Coordinates office management activities. Determine matters of top priority and handle accordingly. Takes and transcribes dictation. Operate office equipment, such as photocopy machine and scanner. Relay directives, instructions and assignment to executives. Receive and relay telephone messages. Direct the general public to the appropriate staff member. Maintain hard copy and electronic filing system.


Al-Hamd Academy

Karachi University


Institute of Business Management