LueAnna Dahlen

Phoenix, AZ 

• Manage 3 line telephone system, responding to various internal and external inquiries, routing to appropriate employee.
• Performs estimating functions with direct oversight from Estimator(s).
• Manage bid schedule, download & print plans.
• Solicit & manage vendor quotes.
• Provide a consistent customer service experience with subs and vendors.
• Organizes and maintains the organizational content in the CRM database. 
• Responds to various information requests from staff and provides timely delivery of information.
• Trains new employees on system and organizational files. 

Phoenix, AZ 

• Top 3 in sales for video, voice, internet and home security services to new and existing customers.
• Promotes, recommends, and sells products and services based on the customer's needs and interests.
• Builds rapport with customers and staff utilizing a friendly, genuine, and helpful attitude.
• Uses multiple screens & applications simultaneously to make sales and build client database.

Phoenix, AZ 

• Executes outbound calls to existing customer base resulting in 37% increase in sales.
• Generates leads for new sales through telephone and email contact with customers.
• Assists office staff in maintaining files and databases.
• Scheduling an average of 20 appointiments a day while managing reception of customers, 2 phone lines, and multiple projects and tasks.
• Utilizes communication and problem solving skills by listening attentively to customer complaints and reviewing possible solutions to ensure satisfaction.