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Summary

Four years’ hands on experience with inbound & outbound telephone sales, customer service & support, plus office administration. Well-versed in oral and written communication, managing appointments, messages and writing correspondence. Experienced in MS Word, Excel, and Outlook. 

Aiming to use my proven customer service, sales, and communication skills to be an effective team player achieving excellence in any role.

Work History

Aug 2013Sep 2014

Office Administrator | Receptionist | Estimating Assistant

All Things Metal, LLC

Phoenix, AZ 

  • Manage 3 line telephone system, responding to various internal and external inquiries, routing to appropriate employee.
  • Performs estimating functions with direct oversight from Estimator(s).
  • Manage bid schedule, download & print plans.
  • Solicit & manage vendor quotes.
  • Provide a consistent customer service experience with subs and vendors.
  • Organizes and maintains the organizational content in the CRM database. 
  • Responds to various information requests from staff and provides timely delivery of information.
  • Trains new employees on system and organizational files. 
Feb 2013Jul 2013

Inbound Telephone Sales Representative

TLK Group, LLC

Phoenix, AZ 

  • Top 3 in sales for video, voice, internet and home security services to new and existing customers.
  • Promotes, recommends, and sells products and services based on the customer's needs and interests.
  • Builds rapport with customers and staff utilizing a friendly, genuine, and helpful attitude.
  • Uses multiple screens & applications simultaneously to make sales and build client database.
May 2012Dec 2012

Receptionist|Appointment Setter|Customer Support

Xtreme Green Visions, LLC

Phoenix, AZ 

  • Executes outbound calls to existing customer base resulting in 37% increase in sales.
  • Generates leads for new sales through telephone and email contact with customers.
  • Assists office staff in maintaining files and databases.
  • Scheduling an average of 20 appointiments a day while managing reception of customers, 2 phone lines, and multiple projects and tasks.
  • Utilizes communication and problem solving skills by listening attentively to customer complaints and reviewing possible solutions to ensure satisfaction.