As a Teamleader for the Service Specialist Team i lead a team of seven. It also involved:
- Planned functional activities, staffing and dispatching of seven co-workers to the right tasks keeping required telephone hours including vacation planning.
- Conducted functional meetings
- Drove special projects assigned by Head of Operations that are clearly specified and documented.
- Conducted all training, for new and current staff, in internal production- and management systems.
- Informed the rest of the organization about major planned changes and updates to customers' traffic programs and flight activities
- Worked proactively and collaborative with project managers and daily operations regarding work load balancing of resources
- Planned and conducted performance reviews and follow-up calls.
- Provided Head of Operations weekly and monthly progress and performance statistics on activities and projects
- Collected, prepared and analyzed invoicing details.
- Performed staff scheduling and vacation planning
Member of Operations Management Team