- Profit Growth and Margin Improvement
Built the Project Management department from inception to completion. Later, created a more advanced function and evolving it into a “Project Management Office” with services ranging from practice management, infrastructure management, resource integration, training for Project Managers and Field Support Managers, technical support, and business alignment. Created and launched the portfolio management processes, designed and implemented the Project Management Information System and turned the department into a profit center, driving profits up to 60%. Developed billing mechanism and processes for custom services increasing quarterly revenue up to 20%.
- Productivity & Efficiency Improvement
- Cross-Functional Team Leadership
- Cost Reduction & Cost Avoidance
- Service Design
Based on market demand, designed innovative services that improve customer experience, expanding customer options, increasing customer retention and loyalty.
Project Metrics such as scope, budget, and schedule measurements measuring planned vs. actual; post-installation customer satisfaction surveys, project net revenue calculations, and average throughput. Planning Metrics that includes resource breakdown by skill level, availability, and location. Resource Metrics measuring resource capacity, utilization, and efficiency. Quality Metrics such as post-production issues broken down by root-cause, customer-found defects, mean time to resolve incidents/defects/non-technical customer issues. High-Level Departmental Business Metrics that includes revenue forecast by product, revenue forecast by customer/product, net service revenue by product/customer, capacity, and utilization.