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Anna Ożarowska

Customer Service and Administrative Office Manage


Current Customer Service and Administrative Office Manager.
Versatile, reliable and efficient with 6+ years experience supporting managers, executives and lawyers in high paced environments. Diversified skills include client relations, human resources, recruiting, project management, and administrative support. Excellent phone and digital communication skills. Highly organized and independent; able to effectively coordinate tasks to accomplish projects with timeliness and creativity. Moreover, experianced as a teacher and trainer with the well developed presentation skills. High level of translation skills.

Work History

Oct 2011Present

Customer Service and Administrative Office Manager

Kancelaria Odszkodowawcza PIONIER s.c.
  • establishing procedures related to administration offices
  • creating of a customer base
  • overseeing the workflow
  • board and lawyers support
  • supervise the work of subordinate staff
  • conducting internal training
  • dialogue and negotiations with insurance companies 
  • customer service
Sep 2012Jun 2013

Teacher of English

Zespół Szkół Ogólnokształcąco-Technicznych w Lublińcu
  • teaching students in the public school
Aug 2009Sep 2011

Customer Service Specialist

Biuro Dochodzenia Odszkodowań Campter 
  • advertising and selling products
  • providing customers with information
  • coordinating work of lawyers
  • translating medical documents for lawyers from Netherlands and Norway
Jan 2009Jun 2009


Hygienika Polska S.A.
  • research, evaluating and buying products for company which were used in everyday operations
  • international negotiations


Oct 2009Sep 2011

2nd degree in Business Communication

Częstochowa University of Technology

topic of thesis: The international negotiations – differences between Taiwanese and American negotiators based on the cultural backgrounds.

Oct 2008Jun 2009

Postgraduate Studies in Marketing and Management

Opole University of Technology

topic of thesis: International Negotiations

Sep 2005Sep 2008

1st degree in English Philology

College of Foreign Languages, Częstochwa, Poland

graduated as teacher of two foreign languages 

Oct 2007Mar 2008

Erasmus Students Exchange

Instituto Politécnico do Porto, Portugal

courses in: Marketing, Business English, Negotiations


Driving Licence

Category B

Polish Language

Mother Tongue

English Language

Graduated in English Philology

Spanish Language

Spanish Language Course

Portuguese Language

Portuguese Language Course during Erasmus Students Exchange

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