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Anna Kabzińska

Specjalista z branży Usługi konsumenckie

Work experience

May 2014Dec 2015

Room Attendant

Hilton Newcastle Gateshead
  • Working as a part of a busy team responsible for cleaning and re-setting rooms to deliver the highest standards of cleanliness and hygiene.
  • Organizing work schedule from the room status list, arrivals and departures.
  • Managing and restocking room supplies.
  • Reacting to guest requests and inquiries.
May 2013Mar 2014

Serviceman

Decathlon Poland
  • Checking and sorting products deliveries. 
  • Visual merchandising including implementing new lanes of products according to the branch standards and creating  displays.
  • Monitoring the fitting rooms to keep them clean and tidy at all times.
  • Assisting with regular stock checks including thorough annual stock take and building reports to the store managers.
Jun 2012Oct 2012

Shop-assistant

CAMAIEU Poland
  • Ensuring high standards of customer service by answering general inquiries, identifying and responding to individual needs of the customer, handling customer complaints.
  • Operating the till and accurately handling cash, credit/debit cards, vouchers and comeback loyalty cards transactions.
  • Working towards store targets through increasing sales by offering complementary or additional products to a customer.
  • Creating and organizing eye-catching displays and appearance interior of the shop, pricing products to prepare season sales.
Jun 2010Oct 2011

Antique Dealer

Antique Shop of Science
  • Buying/selling new and second hand books, prints and CD's.
  • Constructing product displays, ensuring shelves are appropriately stocked.
  • Comprehensive customer service including offering advice and recommending books.
  • Helping with book events, organizing reading group sessions and meetings with local authors.

Jan 2008Jun 2009

Waitress, bartender

Chillout Club Kielce
  • Taking orders, preparing and serving alcoholic beverages.
  • Restocking and replenishing bar inventory and supplies.
  • Training new members of waiting staff.
  • Participation in planning promotions and special events such as concerts, opened and private parties.

Education

Oct 2011Jun 2014

Classisc and Mediterranean culture

Univercity of Wroclaw in Wroclaw, Poland

Skills and strengths

  • Strong customer service and customer care skills.
  • Ability to create great customer experiences, treating people with respect and empathy.
  • Ability to work within a tight budget and limited timescale.
  • Ability to work with targets in a customer focused environment.
  • Self-motivated to work co-operatively with others and under supervisor.
  • Quick learner willing to develop and improve skills.
  • Good organisation with high attention to detail and a focus on quality.