Professional Summary

Project Management • Process Improvement • Change Management
Efficiencies Expert • Team Development/Training • Client Focused • Cost Containment

➢ Always on the Cutting Edge of Technology
➢ Consistently Focused on the Bottom Line
➢ Innovative Problem Solver with Impressive Results
➢ Technical, Personable, and Creative.

SUBJECT MATTER EXPERT: Tenured in high profile, award-winning Test Management for a global market leader, I am an accomplished, dynamic software and systems professional with over 15 years of experience, including the management of highly impactful internal and external teams. As well, I’ve been directly responsible for building cross-functional teams and processes and creating complex solutions that maximize output and minimize costs.

REPUTATION: I have built a solid reputation in my career by saving my employer hundreds of thousands of dollars with no negative impact to operations – I accomplished this by novel thinking, strong team communication and well-constructed change management procedures. This, along with my drive to improve the performance of individual contributors by giving them ownership over their tasks, and not dismiss seeming "under-performers."

GOAL: Create efficiencies that lead to improved results, scalable across many organizational functions and processes, leading to the improvement of bottom line results for the company.

KEY SKILLS: Natural leader ⋅ Constant learner ⋅ Calm under pressure ⋅ Communicate easily with people at all levels inside and outside the organization ⋅ Active listener ⋅Treat people with respect

SPECIALTIES: API | C | C+ + | Customer Relations | Drivers Testing | Email | General Management | Internet Explorer | JScript | Microsoft (C#, Excel, Word, Windows, Windows 95, CE , Workgroups) |Microsoft Networking Software | Netbui | Networking | Perl | Protocols | Reports | Shell Scripting | TCP/IP | Visual Studio

Work History

Work History
2013 - Present

Software Design/Test Engineer

Microsoft

Career at Microsoft launched directly from college. Strong successes testing and strengthening product releases across different platforms.

Internet of Things

• Created automated system allowing for recovery at point of failure; reduced amount of retries by 80%

• Saved $400,000 annually; all but replaced need for outside vendors after creating automatic systems and processes

• Inherited testing/setup/stability run project; catapulted deadline reach from 40% to 95% within ONLY 6 weeks

• Updated host system; doubled productivity while slashing staff by 50%

• After assuming a team of vendors, vastly improved automated systems and cut 5 FTE (over 62%) in only 7 months

• Shot reliability of failing (manual) system up from 20% to 95% in 30 days, nearly eliminating manual intervention

• Slashed manual labor hours by 75% by updating broken system

2009 - 2013

Software Design/Test Engineer

Microsoft

Windows 8 - WinIDE

• Automated existing manual cases using C# and MSAA APIs

• Owned source control integration portion of internal version of Visual Studio's IDE

• Developed & executed product enhancement plan that captured customer feedback

• Built prototypes and presented benefits for both test and development

2008 - 2009

Software Design/Test Engineer

Microsoft

Windows 7 - PIM Sync

• Worked on synchronization of personal information to non-smartphones.

• Developed test strategy to strengthen testing that wasn't sufficient to test the product.

• Automated test development to cover what was manually done for Windows 7.

• Maintained C++ tests, wrote Xpath filters.

2003 - 2008

Software Design//Test Engineer

Microsoft

Passport [Windows Live ID]

• Tested UI portion of Passport that supported kids consent, linked IDs, and AppIDs

• Uncovered masked, extraneous data that recovered 33% of database space

• Developed webservice that allowed our test code to directly query the SQL backend

• Solved issue of API tests not checking the database entries directly but simply relied on APIs to return the proper data

• Found malformed data and duplicate data

1998 - 2000

Test Manager

Microsoft

Windows CE
• Promoted twice within one year from individual contributor to acting Test Manager seeing the project to ship

• Staffed the various application teams (Excel, Word, email, IE etc.) to get product to shippable state

• Triaged issues, determining which issues to fix for ship

• Wrote tests in C for both device driver testing and synchronization testing

1995 - 1998

Acting Test Manager

Microsoft

Windows CE
• Promoted twice within one year from individual contributor to acting Test Manager seeing the project to ship

• Staffed the various application teams (Excel, Word, email, IE etc.) to get product to shippable state

• Triaged issues, determining which issues to fix for ship

• Wrote tests in C for both device driver testing and synchronization testing

1992 - 1995

Test Lead

Microsoft

Recruited from college into Software Testing role, moved to Test Lead, and into Test Management roles.

1992-1995
Windows 95
• Test Lead for 3 groups

• Directly responsible for testing Netware compatibility and 3rd party networks

• Maintained testing lab

• C, Perl script


1991-1992
Windows for Workgroups
• Test Lead for growing inception-to-ship team; reported directly to General Manager

• Maintained testing lab

• NetBEUI, TCP/IP, XNS, net card drivers, servers, installers, SMB protocols, debugger and network sniffer, overnight stress tests


1989-1991
• Tester

• LAN Manager 2.0, 286 server, 386 server, C, C++, C#, JScript, Perl

Education

Education

BS Electrical Engineering

Washington State University, Pullman, WA.

Text Section

Awards: I received some 18 Ship-It awards for all the products I have been a part of and helped ship for Microsoft.

Interests: I am a lifelong learner. I'm currently studying Irish and French languages, Still in college, I taught myself C, C#, and Assembler. I love hiking, Triathlons- long bike rides, and camping.