Consultant
Sprint Telecommunications
*Developed curriculum design for Sprint data products for order entry and National Account Representatives.
*Delivered training for data products for order entry and National Account Representatives.
*Developed curriculum design for Sprint data products for order entry and National Account Representatives.
*Delivered training for data products for order entry and National Account Representatives.
*Developed curriculum design of data and voice products for entry level and advanced National Account Representatives.
*Delivered training for data and voice products for customer service, order entry, sales and trouble repair center.
*Collaborated with management to assist in skill development for National Account Representatives.
*Coordinated joint projects with the Training Department and support organizations including the repair center, accounts receivables and sales.
*Responsible for execution and follow up for customer concerns.
*Reviewed contracts to determine correct charges on customers accounts.
*Billing specialist for large accounts in the National and Major Business Sales Division.
*Created justification packages for credits over $1500.00.
*Accounts receivable for overdue accounts.
Major: Communications
Minor: Marketing
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