Anmol Arora

  • Dubai 03

Work History

Work History
Oct 2011 - Jul 2013

Systems Engineer

Infosys Limited India

Role: Systems Engineer

Responsibilities:

1) Operations Management:

  • Incident and Problem Management-analyze support requests, root cause analysis
  • Communication SPOC for best-in-class communications to customer groups Design communication template for critical and overdue tickets Continuous Service Improvement: Transform process based on industry best practice(ITIL) Drive Knowledge Transfer to streamline ticket distribution between groups Lead daily standing meetings and application-wise tracking Results: Standardized Communication to customer groups for overdue tickets Received highest-ever Customer Satisfaction of 4.5 over 5 Achieved faster Resolution time and 98% SLA compliance every month

Education

Education

B.Technology

College of Engineering

MASTERS

Jain School of Global Management

Skills

Skills

Trends

Expansion

wine

sustainability

SP