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Obtain a challenging leadership position applying creative problem solving and lean management skills with a growing company to achieve optimum utilization of its resources and Maximize profits.

Work History

Jan 2019Present

Warranty Specialist


  • Handling backend activities in warranty team for UAE & KSA
  • Ensure that the items are serviced within TAT from the service center and Sellers
  • Handling daily Reports 
  • Daily follow-ups with sellers and service centers
  • Maintaining tracker for warranty items with the seller
  • Liaising with the commercial team for the warranty retail items and items sold by sellers under marketplace
  • Tracking daily DA activities who reports to me on a daily basis.
  • Ensuring refunds and credit notes for the seller Billings - Finance related
  • Ensuring that daily SLA’s are achieved.
May 2014Jan 2019

Reconciliation and Settlement Operations Assistant


 Responsibilities: Operations with Card Reconciliation Team

  • Reconciliation and settlement of interchange with  Visa and MasterCard for both Issuer and Acquirer.
  • Reconciliation and Remittance of Dynamic Currency Conversion (DCC) at ATM for foreign currencies 
  • Preparing Staffs Commissions and Processing Payroll for Staffs.
  • Maintaining tracker for Staff commissions.
  • Validating the Weekly and Monthly MasterCard Consolidated Billing System (MCBS)
  • Validating   Monthly VISA  Interchange Billing System (VIBS)
  • Reconciliation of Internal suspense accounts.
  • Validating and sending the Master Card Quarterly reports.

Responsibilities: Operations with Card Settlement Team 

  •  Verifying batches of maker staffs related to the payment desk.
  • Supervision and controlling daily activities related to the payment desk.
  • Verifying the daily general ledger entries including those arising from the daily reconciliation and Interchange Settlement processing Deliver efficient and quality services to both internal and external customers that meet or exceed agreed service standards.
  • Processing of daily Interchange settlement entries in General Ledger Accounts
  • Handling Manager cheques, Cheque Clearing, Cardholder payments, Standing instructions, Charges reversals & Financial entries in bank’s GL
  • Handling Credit Card balance transfers, Smart Cash, Flexible Payment Plan, and Easy Payment Plan 
  • Handling customer calling for Balance Transfer and Smart-Cash.
  • Resolve all customer issues and inquiries related to cardholder repayments charges reversals etc.
  • Ensure the validity of customer requests and instructions before processing or updating in the banking system.
  • Ability to handle exceptional processes and large volumes of business and maintain service delivery and SLA.
  • Maintaining accurate Data of various activities and Daily MIS on Excel spreadsheets

Products and activities handled other than BAU (Business As Usual)


  • Assistance provided to perform UAT for ongoing projects related to cards and system development Maintain stringent security over PIN production and issuance and destruction of damaged PIN  mailers by strict adherence to the concerned controls policies and procedures.
  • Handle Captured cards stuck under ATM, and charge respective fees for Visa Captured cards and maintaining
  • Assisting Charge Back team In case of high volumes.

Dec 2013May 2014


Derby Group (Emirates NBD)



  • Sourcing of Credit Card and Personal Loans business through self-created leads and Tele-calling Generated Leads
  • Completion of documentation
  • Ensuring disbursals after log in & verification
  • Cross-verifying the details of suspect liabilities applicants through alternative Sources
  • Take part in all promotional activities




  • Achieved the Booster target in first month itself
Apr 2011Aug 2013

Sr. Process Enabler

Tata Consultancy Services (Citibank Process)



  • Operations with Financial Institutional Clients
  • Handling various foreign currency inward and Outward Remittances received
  • Handling various local currency outward and inward remittances received from clients
  • Maintaining daily MIS (Microsoft Excel)

Systems Used:

  • Flexcube and Citidocs
  • Message processed via Swift, Fedwire and Chips message Format

Products and activities handled other than BAU (Business As Usual)

  • Handling customer queries and coordinating with clients.                                                                                           



  • Extensive Excel and Strong skills in maintaining accurate Excel spreadsheets
  • Filing and data archiving
  • Energetic work attitude
  • Positive Attitude
  • Willingness to Learn


  • Nationality: Indian
  • Date of Birth: 08th May 1989
  • Permanent address: B-401, Balaji Enclave,

                                                  Lokhandwala Township,          

                                                  Kandivali (East),

                                                  Mumbai - 400101


  • Passport No : K7536582 (Valid until – 11th November 2022)
  • Visa Status: Employment (Back Office Support Services FZE)
  • Valid UAE Licence: YES
  • Marital Status: Single
  • Languages known : English(Spoken & Written), Hindi(Spoken & Written) & Marathi   (Spoken & Written)                     


I hereby declare that statements made in are truly complete and correct to the best of my Knowledge and Belief.


 Place:                                                                                                     Ankur Majgaonkar