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ANKUR MAJGAONKAR

Obtain a challenging leadership position applying creative problem solving and lean management skills with a growing company to achieve optimum utilization of its resources and Maximize profits.

Work History

May 2014Present

Operation Analyst

RAK BANK

 

Responsibilities: Operations with Card Settlement Team

  • Preparing daily Interchange Settlement for Visa and MasterCard
  • Processing of daily Interchange settlement entries in GL Accounts
  • Validating the Weekly and Monthly MasterCard Consolidated Billing System (MCBS)
  • Pass the daily general ledger entries including those arising from the daily reconciliation and Interchange Settlement processing Deliver efficient and quality services to both internal and external customers that meet or exceed agreed service standards.
  • Handling Manager cheques,Cheque Clearing, Cardholder payments, Standing instructions, Charges reversals & Financial entries in bank’s GL
  • Handling Credit Card balance transfers ,Smart Cash ,Flexible Payment Plan and Easy Payment Plan 
  • Handling customer calling for Balance Transfer and Smart-Cash.
  • Resolve all customer issues and enquiries related to cardholder repayments, charges reversals etc.
  • Ensure the validity of customer requests and instructions before processing or updating in banking system.
  • Keep the Settlement Supervisor advised of material operational and process weakness and no compliance with controls in the Unit.
  • Ability to handle exceptional processes and large volumes of business and maintain service delivery and SLA.
  • Maintaining daily MIS   (Microsoft Excel)
  • Maintaining accurate Data of various activities  on Excel spreadsheets

Products and activities handled other than BAU (Business As Usual)

 

  • Assistance provided to perform UAT for ongoing projects related to cards and system development Maintain stringent security over PIN production and issuance and destruction of damaged PIN  mailers by strict adherence to the concerned controls policies and procedures.
  • Handle Captured cards stuck under ATM ,and charge respective fees for Visa Captured cards and maintaining
  • Assisting Charge Back team In case of high volumes.

 

             

Dec 2013Apr 2014

SALES OFFICER 

Derby Group (Emirates NBD)

Responsibilities:

 

  • Sourcing of Credit Card and Personal Loans business through self-created leads and Tele-calling Generated Leads
  • Completion of documentation
  • Ensuring disbursals after log in & verification
  • Cross-verifying the details of suspect liabilities applicants through alternative Sources
  • Take part in all promotional activities

 

ACHIEVEMENTS:

 

  • Achieved the Booster target in first month itself
Apr 2011Aug 2013

Sr. Process Enabler

Tata Consultancy Services (Citibank Israel Process)

Responsibilities:

 

  • Operations with Financial Institutional Clients
  • Handling various foreign currency inward and Outward Remittances received
  • Handling various local currency outward and inward remittances received from clients
  • Maintaining daily MIS (Microsoft Excel)

Systems Used:

 

  • Flexcube and Citidocs
  • Message processed via Swift ,Fedwire and Chips message Format

 

Products and activities handled other than BAU (Business As Usual)

  • Handling customer queries and coordinating with clients

Education

Competencies

  • Extensive Excel and Strong skills in maintaining accurate Excel spreadsheets
  • Filing and data archiving
  • Energetic work attitude
  • Positive Attitude
  • Willingness to Learn

PERSONAL INFORMATION

  • Nationality : Indian
  • Date of Birth : 08th May 1989
  • Permanent address : B-401,Balaji Enclave,

                                                  Lokhandwala Township,          

                                                  Kandivali (East),

                                                  Mumbai - 400101

                                                  India              

  • Passport No : K7536582 (Valid until – 11th November 2022)
  • Visa Status : Employment (Back Office Support Services FZE)
  • Valid UAE Licence : YES
  • Marital Status : Single
  • Languages known : English(Spoken & Written), Hindi(Spoken & Written) & Marathi   (Spoken & Written)

                                                            

Declaration

I hereby declare that statements made in are true complete and correct to the best of my Knowledge and Belief.

 

 Date:

 Place:                                                                                                     Ankur Majgaonkar