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Summary

Dynamic, creative & results-driven Pre-Sales professional with MBA in Marketing & Systems (Goa Institute of Management), looking for a challenging role in an IT consulting firm. With more than 10 yrs of experience in IT solution consulting and pre-sales focusing on Telecom domain/Multi platform Mobility solutions for both start-ups and established companies. Record for developing solution strategy, architecture and presentations to win 6-figure contracts and deals. Well groomed in account management and handling C-level relationships. Exceptional mentor and presenter with skills to communicate core ideas to the team members or customers.

Work experience

Director, Presales & Business Development

Startup, Bangalore
Nov' 14 till date with a private Director, Presales & Business Development Æ Pitch solutions and products to customers through presentations, demos and Video conferences Æ Provide technical leadership to post-sales teams Æ Lead the Bid Management team to higher conversion of deals Æ Interface with customer's senior management to assess major business operations and address product/service needs to develop and Document BRDs/PRDs Æ Perform analysis on various projects such as RACI and SWOT: Manage all sales/presales activities as well as improve visibility of the brand in the market Currently working on the Go to Market strategy on the product as well as working on prototype to pitch to potential customers
Apr 2010Present

Senior Manager, Pre-Sales

Happiest Minds Pvt
Feb' 13 till Oct' 14 with ltd., Bangalore Senior Manager, Pre-Sales Æ Moved to Happiest Minds as per the partnering contract between Happiest Minds and July Systems. This was a part of a strategic move to strengthen relationship between the 2 companies Æ Act as Single Lead consultant for UK, APAC and EMEA regions for Entertainment and sports. Setup the Media, Travel and Travel segments Æ Prepare solutions on platforms such as Kidozen, IBM workLight, July Systems, Unwired, Magic platform, Trilibis and Moovweb. Working knowledge of Open source CMS such as Drupal, Wordpress, Joomla and paid CMS such as Magento Æ Hands on with Ad networks and analytical providers such as Google Analytics, Omniture, Bango, etc. Æ Manage and mentor a team of 3 Business analysts responsible for creating response templates, market research, proposal drafts and BRD documentation Æ Developing customer acquisition and account expansion strategy by identifying and creating opportunities for growth Æ Overview design team for mock preparation and User interaction design(UX/UI): Æ Setup Presales team and streamlined processes the Mobile business unit MSBU Æ Brought down the response time for RFPs and proposals by 45% Æ Entered Travel and media verticals which contributed to over 15% revenue Æ Helped onboard Magic software as a strategic partner for Happiest Minds Æ Setup the Knowledge base which was further implemented for other Business Units Æ Handling multiple geographies and significant impact on revenue in a short period till Feb' 13 with, Bangalore Manager
Jun 2007Mar 2010

Consultant

Infosys Ltd
with., Bangalore Consultant-Solution Design(Mar'09-Mar'10)-Associate Consultant-Solution Design(Jun'07-Mar'09)
Mar 2009Mar 2010

Project Manager

Design Infosys Ltd
Consultant-Solution)-Associate Consultant-Solution Jun'07-Mar'09) Æ Respond to RFPs/RFQs/RFIs and execute the solution strategy as outlined in the process. Æ Conduct client presentations and other CRM based activities for the Telecom Domain as well as the Customer service domain. Æ Performing various functions and toolkits such as effort estimation, risk fit analysis, sizing, technology outlining, developing shrinkage models, SWOT analysis for clients & tools, vendor management, pricing for various deals, budgeting/cost control, update domain website, liaison between PMO or TMO during projects, etc. Æ Leading large scale Project Management Office(PMO) consisting of geographically dispersed, multi-disciplinary experts as part of the bid management process Æ Conceptualizing and organizing due diligence visits of prospects, with emphasis on mapping their needs to our service offerings.: Æ Played a major role in improving customer satisfaction for a client by 23% Æ Successfully created a complete knowledge base on an internal blog Æ Distinction of winning more than 15 client contracts as well as winning 6 high value deals in one quarter
Mar 2004May 2005

As Senior Technical Support Representative

First Indian Corporation
with, Bangalore As Senior Technical Support Representative Æ Resolving customer queries related to technical issues like troubleshooting internet connections and replying to clients within the TAT according to SOPs
Jun 2003Mar 2004

As Technical Support Executive

CLi3L e-Services Ltd
with., Bangalore As Technical Support Executive(Bangalore) Æ Providing information to customers on their account and resolving billing queries Æ Resolving customer queries calling in from UK on their ISP connection
Jun 2001Mar 2003

Business Development Executive

R. K Steel Traders
with, Bangalore Business Development Executive Æ Liaising with prospective agencies/distributors to become repeat customers Æ Meeting revenue targets with ease ensuring consistent performance

Education

19992003

B.Eng

HKBK College of Engineering