Summary

“Provide strategic direction for all aspects of business operations, continuously changing and meeting the goals with maximum quality and minimum TAT. Goal is to associate with an organization which progresses dynamically and gives me a chance to update my knowledge and enhance my skills, in the state of art technologies and be a part of the team that excels in work to words, the growth of organization and my satisfaction thereof.”

Work History

Work History

Product / Process Developer

Jun 2015 - Present
Paytm

Currently working on gobig. paytm.com a new vertical of Paytm as a process and product developer. Making the mocks and wireframes of the website. Designing the pages, user flow, UI/UX for more interactive audience experience. Planning out the certification program with the business team and having the complete ownership of the project.

Along side creating a SELLER H.Q. for merchants on WordPress with forum and chat support for the merchants.

Plus initiation of Paytm Village . Making an ecosystem where the migration from villages is stopped and artisans, local retailers get opportunity to excel via Paytm marketplace. Pilot is up and running. 

Also initiated Wholesale Store on the website having live chat feature to capture bulk deals and thereof enabling B2B transactions.

Team Lead- Catalog Operations

Feb 2014 - May 2015
Paytm
  • Led the content creation team for creation on daily basis with significant increase in productivity.
  • Established process as was involved in the birth of the process, used Google trackers, analytical tools to enhance the process as well.
  • Significantly increased the productivity by training new members and with an eye on quality as well.

TEAM/WORK MANAGEMENT

  • Provided senior-level strategic direction and defined goals and value propositions to improve cataloging.
  • Regular Sanity of the live products on the website with pre-planning and enhancement of the best selling or the most view products.
  • Implemented best practices for hiring, training, and development. Implemented competitive compensation programs, recruitment assessments, coaching techniques, and behavior modifications.

OPERATIONS, STRATEGIC PLANNING

  • Developed and presented a Google site for training and as a knowledge document for training in the operations and FAQ’s, working on an interactive website as well so that an education center can be formed across the whole organization (Non-KRA).
  • Planned for reducing the glitches in the system, using Salesforce as well for transparency in TAT and automated work assignment.
  • Generating automated mailers for performance on hourly and daily basis and analyzing for dips in it.
  • Resolving issues hand to hand for categorization or any cataloging issue, MS excel fluency and data handling as well.

Design Engineer

Jan 2013 - Oct 2013
IMG Design Consultant Pvt. Ltd.

Working as an design engineer in a leading fire fighting firm in INDIA, I present myself as a candidate with excellent technical skills being worked on sensitive projects of I.A.F. to vast projects of townships of Sahara and hospital building of K.G.M.U., I have been involved in many business development programs of the company after analysis of the market as well.

Skills

Skills

Product Management

Product UI/UX

Microsoft Visio and Balsamiq

MS Office

Content Management

Wordpress

Process Managment

SQL

Google Site

Creation of Google Sites 

Education

Education

HOBBIES/ INTERESTS

Sketching

Photography & Film Making

Writing

I hereby declare that all the above information are correct in my total awareness.

Ankur Pandey