Ankit Raj

  • Dubai

Desktop Support Engineer


To obtain a challenging position in your reputable organization that will utilize both my educational background and professional skills to contribute to the organization's goals and simultaneously provide excellent opportunities for career development and personal growth.

Work History

Work History
Oct 2014 - Present

Desktop Support Engineer

Seven Seas Computers LLC
  • Install, upgrade and support Windows, Microsoft Office and any other authorized desktop applications.
  • Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment and also perform general preventative maintenance tasks on these devices.
  • Perform remedial repairs on computers, laptops, printers and any other authorized peripheral equipment.
  • Responsible for monitoring, operating, managing, troubleshooting and restoring to service any personal computers (PC) or notebooks that has authorized access to the network and when the restoration is beyond the scope of the computers, laptops, printers and any other authorized peripheral equipment escalate the issue/problem to proper tier 3 support team member.
  • Develop trends by monitoring and analyzing incoming calls, problems and support requests and interact with staff on desktop problems and their resolution.
  • Train end users on usage of computer hardware and software.
  • Adhere to policies as per corporate manuals and directives.
  • Develop and manage effective professional working relationships with contractor personnel, co-workers and clients.


Aug 2010 - Jul 2014

B.E (Hons) Electronics and Communication Engineering

BITS Pilani, Dubai

CGPA: 8.56 on a scale of 10.0

Core Subjects:
ϒ  Analog Electronics
ϒ  Communication Systems
ϒ  Communication Networks
ϒ  Control Systems
ϒ  Digital Electronics & Computer Organization
ϒ  Electro-Magnetic Fields & Microwave Engineering
ϒ  Information Theory & Coding
ϒ  Micro-Electronic Circuits
ϒ  Modern Communication Technologies

Apr 1998 - Mar 2008

Primary and Secondary (1-10)

Saint Francis School

Secondary school certification with 86.4 percentage