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Ankit Omar

Technical Help Desk Engineer

Work experience

Jun 2015Present

Technical Help Desk Engineer

NAVISITE INDIA PVT LTD

HELP DESK ENGINEER

Mar 2013Jun 2015

Sr. Tech Support Executive

HACXAD INFOTECH PVT LTD

SR. TECH SUPPORT EXECUTIVE | U.S. TECHNICAL INBOUND PROCESS

Feb 2012Mar 2013

Executive

RR INFO TECH SOLUTIONS

TECH SUPPORT EXECUTIVE | U.S. TECHNICAL INBOUND PROCESS

Education

20082011

B.A

CHATRAPATI SAHUJI MAHARAJ UNIVERSITY

ECONOMICS, ENGLISH LITERATURE, SOCIOLOGY

20042006

INTERMEDIATE

U.P BOARD

PHYSICS, CHEMISTRY, MATHEMATICS

20032004

HIGH-SCHOOL

U.P BOARD

SCIENCE

CERTIFICATIONS

20152015

ITIL

VINSYS TECHNOLOGIES

INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY

20122013

JETKING CERTIFIED HARDWARE & NETWORKING ENGINEER

JETKING INFOTRAIN

HARDWARE AND NETWORKING

SKILLS

ADAPTABILITY

CREATIVE AND LOGICAL THINKING

DISCIPLINE

FLEXIBILITY

PROBLEM SOLVING

TEAM WORK


FUNCTIONAL AREAS

Knowledge of working in Remedy and ITSM

Trouble shoot all issues on hand held devices like android,  i phone, i-pad.

Trouble shoot all the computer software related issue on Windows and mac.

Good knowledge to fix business or domain email issues.

Trouble shoot issues related to virus and spyware.

Trouble shoot the problems related to Wireless router.

Knowledge of Outlook, Windows live mail, Mozilla Thunderbird and Mac Mail.

Operating system Windows XP, Windows 7, Windows 8, Windows 8.1 and Mac.

personal details

FATHER'S NAME : ANIL KUMAR OMAR

GENDER : MALE

LANGUAGE : ENGLISH & HINDI

MARITAL STATUS : SINGLE

NATIONALITY : INDIAN

STRENGTH

HARD WORKING

LEARNING SKILLS

FLEXIBLE IN WORKING

DECLERATION

I hereby confirm that the information in the document is true and accurate to best of my knowledge.


Date: 

Place: New Delhi                                                                                                              (ANKIT OMAR)