Ankit Omar

Technical Help Desk Engineer

Work History

Work History
Jun 2015 - Present

Technical Help Desk Engineer

NAVISITE INDIA PVT LTD

HELP DESK ENGINEER

Mar 2013 - Jun 2015

Sr. Tech Support Executive

HACXAD INFOTECH PVT LTD

SR. TECH SUPPORT EXECUTIVE | U.S. TECHNICAL INBOUND PROCESS

Feb 2012 - Mar 2013

Executive

RR INFO TECH SOLUTIONS

TECH SUPPORT EXECUTIVE | U.S. TECHNICAL INBOUND PROCESS

Education

Education
2008 - 2011

B.A

CHATRAPATI SAHUJI MAHARAJ UNIVERSITY

ECONOMICS, ENGLISH LITERATURE, SOCIOLOGY

2004 - 2006

INTERMEDIATE

U.P BOARD

PHYSICS, CHEMISTRY, MATHEMATICS

2003 - 2004

HIGH-SCHOOL

U.P BOARD

SCIENCE

CERTIFICATIONS

Certifications
2015 - 2015

ITIL

VINSYS TECHNOLOGIES

INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY

2012 - 2013

JETKING CERTIFIED HARDWARE & NETWORKING ENGINEER

JETKING INFOTRAIN

HARDWARE AND NETWORKING

SKILLS

ADAPTABILITY

CREATIVE AND LOGICAL THINKING

DISCIPLINE

FLEXIBILITY

PROBLEM SOLVING

TEAM WORK


FUNCTIONAL AREAS

Knowledge of working in Remedy and ITSM

Trouble shoot all issues on hand held devices like android,  i phone, i-pad.

Trouble shoot all the computer software related issue on Windows and mac.

Good knowledge to fix business or domain email issues.

Trouble shoot issues related to virus and spyware.

Trouble shoot the problems related to Wireless router.

Knowledge of Outlook, Windows live mail, Mozilla Thunderbird and Mac Mail.

Operating system Windows XP, Windows 7, Windows 8, Windows 8.1 and Mac.

personal details

FATHER'S NAME : ANIL KUMAR OMAR

GENDER : MALE

LANGUAGE : ENGLISH & HINDI

MARITAL STATUS : SINGLE

NATIONALITY : INDIAN

STRENGTH

HARD WORKING

LEARNING SKILLS

FLEXIBLE IN WORKING

DECLERATION

I hereby confirm that the information in the document is true and accurate to best of my knowledge.


Date: 

Place: New Delhi                                                                                                              (ANKIT OMAR)