Engineer - Backend Technical Support
BALKRISHNA TEXTILES ( Authorized Service Partner of TATA TELESERVICES LTD
- Team Management & coordinating with Operations/Field Services.
- Project handling with command in remote control concept.
- Customer Service and delivery, Service Network Planning, Implementation and corrections with Service Assurance.
- Configuration Support & Trouble shooting of WLN High End DATA Products (Likes MPLS, PRI, ILL ) ADSL Routers & Modems with Metro Ethernet, Copper Pair, Fiber, Leased Line & Road Worrier Modems.
- As a Technical Supporter, have to Coordinating Field Operation with SOC – CNOC Team.
- Installation & Configuration of UBR (Un-License Band Radio) at BTS End as well as User Site Field Operations.
- Identifying areas of obstruction/ breakdowns and take steps to rectify the equipments through application of troubleshooting tools.
- Coordinating material/ spare parts planning related activities encompassing identification of vendors, requirement specification & offer evaluation through FIS.