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MY Strengths

a fresh perspective, inclusion, clarity & structure, spotting talent & nourishing growth, vision building and breathing life into this vision by creating experiments, keeping the overview

Work experience

Head of Learning & Development

KLM Commercial
Jun 2010Present

Setting and steering the L&D agenda for our Division in line with strategic priorities, leading a team of 16 professionals who -together with our internal customers and in- and external partners- design and deliver impactful learning solutions, managing the Division's L&D budget

Selected achievements:

  • My department scored in our 2014 Air France-KLM engagement survey an overall score of 8.2, with key strengths such as teamwork, my manager treats me fairly and I feel encouraged to come with new ideas
  • Widened our array of learning approaches to include a/o video learning, animation, apps, best practice sharing, social learning, studios, project coaching, support networks
  • We have become a crucial supporter in building Sales Excellence
  • 2 new Commercial Leadership programs using contextual learning methodologies such as "studios" and peer-to-peer coaching
  • Implementation of structured evaluation & impact measurement
  • Initiator,  Steering Group Member and strong advocate of 1 Learning Management system for KLM

Unit Manager HR the Netherlands

KLM Commercial
Sep 2004Jun 2010

Leading a team of HR managers and HR assistants to provide HR support to our commercial departments in the Netherlands.

Selected achievement: Room4Growth - an employability program joining the forces of various departments in order to have a single point of entry for our staff regarding career development. Learning satisfaction of programs consistently scored >8/10, 38% of participants in various networking workshops found a new job, >100 participants in corporate based mindfulness program

Consultant HR policies

KLM Strategic HR
Feb 2000Aug 2004

Preparing KLM's Board of Directors Strategic HR meeting, monitoring external trends & research as well as developments & needs in KLM on the topics of HR strategy, absenteeism, reintegration, working conditions, employee engagement. Advising on HR policies, managing decision making process,  monitoring implementation . As a project leader responsible for various L&D programs for KLM's HR managers and HR assistants.

Selected achievement: KLM's HR Strategy (2001-2006) focusing on mobility, employability, flexibility and vitality was built on the foundations of my work

HR Project Leader

KLM Cargo
Jan 1999Jan 2000

Supporting reorganisation of KLM Cargo's operations by (co)facilitating workshops to define new roles & responsibilities,  including writing of job descriptions using the Hay methodology

Selected achievement: hardly any rework in job descriptions and a clear contribution in creating trust in the process

Director Consultancy & Engineering, Logistics Engineer

KLM Cargo
Sep 1995Dec 1999

Part of a team to add a new revenue stream for KLM Cargo. Initially my role focused on consulting & project management on supply chain management for KLM Cargo's international customers (China, Canada, Singapore). After 2 years I became manager of a team of 3 logistics engineers.


Measuring Learning Impact

EMC Performance
May 2015May 2015

Different levels and different methods of evaluation, translating objectives into questions, designing an evaluation plan

Corporate Based Mindfulness

Potential project
Mar 2014Jun 2014

Training the mind in order to be able to be relaxed, focused and with a clear mind despite tight deadlines and a busy agenda. Being mindful while setting goals & priorities, e-mailing, meeting and to manage your energy.

Connect & Lead People

Nov 2013Mar 2014

An AirFrance-KLM leadership development program for experienced managers combining personal and organisational development through a/o leadership dialogues and peer coaching in order  to:

  • Build a vision as a group on wanted and needed leadership
  • Increase awareness on leadership strengths and development points
  • Concrete actions and initiatives for personal growth

Master of Science


Industrial Engineering & Management Science - specialization in  logistics production systems


People Management, Organizational Development, Systems Thinking, Impact evaluation, Creative Solutions, Change Programs


A mother of 3 daughters (10, 8 and 6 years old), married to Bert. I love skiing, cooking with the children, the beauty of beaches & the ocean and reading. I practice mindfulness and fitness.