MY Strengths

a fresh perspective, inclusion, clarity & structure, spotting talent & nourishing growth, vision building and breathing life into this vision by creating experiments, keeping the overview

Work experience

Work experience

Head of Learning & Development

KLM Commercial
Jun 2010 - Present

Setting and steering the L&D agenda for our Division in line with strategic priorities, leading a team of 16 professionals who -together with our internal customers and in- and external partners- design and deliver impactful learning solutions, managing the Division's L&D budget

Selected achievements:

  • My department scored in our 2014 Air France-KLM engagement survey an overall score of 8.2, with key strengths such as teamwork, my manager treats me fairly and I feel encouraged to come with new ideas
  • Widened our array of learning approaches to include a/o video learning, animation, apps, best practice sharing, social learning, studios, project coaching, support networks
  • We have become a crucial supporter in building Sales Excellence
  • 2 new Commercial Leadership programs using contextual learning methodologies such as "studios" and peer-to-peer coaching
  • Implementation of structured evaluation & impact measurement
  • Initiator,  Steering Group Member and strong advocate of 1 Learning Management system for KLM

Unit Manager HR the Netherlands

KLM Commercial
Sep 2004 - Jun 2010

Leading a team of HR managers and HR assistants to provide HR support to our commercial departments in the Netherlands.

Selected achievement: Room4Growth - an employability program joining the forces of various departments in order to have a single point of entry for our staff regarding career development. Learning satisfaction of programs consistently scored >8/10, 38% of participants in various networking workshops found a new job, >100 participants in corporate based mindfulness program

Consultant HR policies

KLM Strategic HR
Feb 2000 - Aug 2004

Preparing KLM's Board of Directors Strategic HR meeting, monitoring external trends & research as well as developments & needs in KLM on the topics of HR strategy, absenteeism, reintegration, working conditions, employee engagement. Advising on HR policies, managing decision making process,  monitoring implementation . As a project leader responsible for various L&D programs for KLM's HR managers and HR assistants.

Selected achievement: KLM's HR Strategy (2001-2006) focusing on mobility, employability, flexibility and vitality was built on the foundations of my work

HR Project Leader

KLM Cargo
Jan 1999 - Jan 2000

Supporting reorganisation of KLM Cargo's operations by (co)facilitating workshops to define new roles & responsibilities,  including writing of job descriptions using the Hay methodology

Selected achievement: hardly any rework in job descriptions and a clear contribution in creating trust in the process

Director Consultancy & Engineering, Logistics Engineer

KLM Cargo
Sep 1995 - Dec 1999

Part of a team to add a new revenue stream for KLM Cargo. Initially my role focused on consulting & project management on supply chain management for KLM Cargo's international customers (China, Canada, Singapore). After 2 years I became manager of a team of 3 logistics engineers.



Measuring Learning Impact

EMC Performance
May 2015 - May 2015

Different levels and different methods of evaluation, translating objectives into questions, designing an evaluation plan

Corporate Based Mindfulness

Potential project
Mar 2014 - Jun 2014

Training the mind in order to be able to be relaxed, focused and with a clear mind despite tight deadlines and a busy agenda. Being mindful while setting goals & priorities, e-mailing, meeting and to manage your energy.

Connect & Lead People

Nov 2013 - Mar 2014

An AirFrance-KLM leadership development program for experienced managers combining personal and organisational development through a/o leadership dialogues and peer coaching in order  to:

  • Build a vision as a group on wanted and needed leadership
  • Increase awareness on leadership strengths and development points
  • Concrete actions and initiatives for personal growth

Master of Science

1998 - 2005

Industrial Engineering & Management Science - specialization in  logistics production systems



People Management, Organizational Development, Systems Thinking, Impact evaluation, Creative Solutions, Change Programs


A mother of 3 daughters (10, 8 and 6 years old), married to Bert. I love skiing, cooking with the children, the beauty of beaches & the ocean and reading. I practice mindfulness and fitness.