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Work experience

Aug 2008Present

Manager-HR/Client Relations/Business Development

Miracle Software Inc

Client/Consultant Relations:

·Reporting to the Vice President on regular bases detailing the progress and prospects of Clients and Consultants.

·Managed 3 direct clients and several sub-tier Clients.

·Managed over 40 consultants.

·Maintained excellent relationship with the existing Clients. Worked closely with clients to build long-term relationships and to understand their specific needs and expectations..

·Excellent Vendor Management skills.

·Manage the relationships with the consulting practice, vendors, and administrative staff.

·Worked closely with consultants to have an ongoing relationship. Involved in retention of employees and generate business through referral programs.

·Respond to and resolve customer complaints.

·Had total track of working consultants and with work details.

·Studies current and potential problems and develops appropriate solutions.

·Set up and maintain confidential employment files

·Monthly meetings with staff to ensure progress and enhancement of customer services

Business Development/Management:

·Worked actively on bringing in 1st tier and 2nd tier clients to increase business. Responsible for continued sales growth of company

·Established relationships with key decision-makers resulting in increased sales. Generated additional sales through expanded revenue streams

·Hands on preparation of Presentations and Business Proposals. Handled presentations and Training sessions as and when required.

·Maintained a large database for Prospective clients and related information.

HR- Recruitment and Training:

·Involved in IT Recruitment for various positions with major clients across the US.

·Placed number of candidates in a very short time with top notch Clients.

·Involved in the analysis of the Client, Position, Location, Rate offered, Skills required, Scope of the project, etc.

·In-depth Knowledge on US- Contract terms, Taxation, Health plans, Visa Status, Job types, Recruiting lifecycle and Job boards.

·Filed proper reference checks for completion of the placement.

·Recruitment of employee for Miracle Software and training them to be experts in the respective roles. Recruitment involves screening on Subject knowledge, communication and attitude.


1)One among the key officials in making business decisions for the company.

2)Complete access to all Client relation tools.

Sep 2006Jul 2008

Client & Consultant Relations/ Senior Technical Recruiter

Global Technical Talent

Client & Consultant Relations:

  • Reported to the Chief Operating Officer on daily bases on duties performed.
  • Maintained Cordial relationship with around 120 consultants billing under GTT (Global Technical Talent).
  • Providing communication and accent training to the newly joined trainees.
  • Maintained a long term relationship with the consultants after the project end to generate leads and getting new clients.
  • Assisted in preparation of Business Proposals.
  • Successfully brought in couple of new clients to the company. For which there were placements within a short period of time.
  • Hands on experience in lead generation using Google, Hoovers and References (Past, present consultants and professional network).
  • Active management of up to date consultant records. Escalation and addressing consultant concerns and queries.
  • Creating internal performance reports for the Recruiters and Business Development managers.
  • Collections of weekly work data from consultants to be sent to the payment department for process. Maintaining proper spreadsheets and documents with work data and internal performance data.
  • Assisting the technical team to maintain consultant database and cleanup process.

Senior Technical Recruiter:

  • Involved in IT Recruitment for various positions with Fortunes 500 Clients across the US.
  • Closely worked and placed consultants with IBM and other major clients
  • Involved in the analysis of the Client, Position, Location, Rate offered, Skills required, Scope of the project, etc.
  • Conducted online technical tests, to screen the candidates perfectly.
  • Clear knowledge on US- Contract terms, Taxation, Health plans, Visa Status, Job types, Recruiting lifecycle and Job boards.
  • Filed proper reference checks for completion of the placement.
Jun 2004Jul 2006

Senior Customer Relations/Acting Team Lead, Trainer

Convergys India Pvt. ltd

(Senior Customer Relations Officer):

  • Involved in taking inbound calls for financial and non financial services. Major clients including Chase Manhattan and HSBC banks.
  • Handled around 50 customers on an average/day. Involved in active service of credit card calls and transcription.
  • Worked in shifts and have through knowledge in handling customer queries and improved the service with fast phase response to them.

(Acting Team Lead):

  • Provided full fledged Communication and Accent training for new employees
  • Mentored and provided process training for new employees.
  • Helping the Team Leader to prepare schedules, analysis, projections and scorecards.
  • Handled Supervisor calls and provide best services



  • Reading books
  • Music
  • Surfing the net
  • Building a large professional Network.


Qualified management professional with a proven record in Relationship Management, Business Management and development, Recruitment and Training, management of human resources, and process improvement..



Results-driven management professional with expertise in key areas

Relationship Management:

  • Experience in Client/Consultant/Vendor Relations
  • Increased rapport with clients by showing sincere interest in their needs and concerns.
  • Ability to resolve customer concerns to the satisfaction of both parties.
  • Accurate, flexible and detail oriented.
  • Maintained confidentiality while dealing with client files.

Business Management/Development:

  • Actively work on bring in new clients and business.
  • Sales techniques, Proficient in preparing presentations and business proposals (RFI’s & RFP’s).
  • Excellent interpersonal skills with an ability to work effectively with individuals at all levels

HR-Recruitment and Team Development:

  • Worked with Major clients across US and placed consultants.
  • Internal recruitment. Recruited based on required skills, communication and attitude
  • Expertise in locating and Talent acquisition.
  • Expertise in Employee management, motivation and building high-performance teams
  • In-depth knowledge and understanding client Requirements and candidate qualifications
  • Team management, Mentoring, Training (Accent/Soft skills/Communication) and process.
  • Excellent rapport building skills.

Program / Contract Management:

  • Worked on Contract / Deal Negotiations & Admin
  • Hands on Issue Resolution
  • Facilitation & Presentation
  • Training & Facilitation
  • Vendor Evaluation / Oversight
  • Cross Organizational Relations

Account Management:

  • Client Relationship Building
  • Business Development / Negotiation
  • Events & Meeting Planning/Management
  • Issue Resolution


  • Operational Planning & Strategy
  • Process Improvement

Customer Interactions:

  • Customer Acquisition, Service & Retention
  • Customer Relationship Management
  • Internal & External Relationship Building
  • Strong problem resolution skills.
  • Proven motivational skills.


UNIX, C, C++.
• Excellent skills on MS Word and Excel
• Knowledge on Web research and online services
Management of human resources, and process improvement..
Recruitment and Training,
Business Management and development
Relationship Management



Convergys India Pvt Ltd

Consolidated Reporting Database

Convergys India Pvt Ltd

Call Management Systems

Convergys India Pvt Ltd

Quality and Customer satisfaction

Convergys India Pvt Ltd