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Work experience

Jun 2012Present

Order Management Specialist

Thomson Reuters
Aug 2010Oct 2011

Specialist (Assistant Team Lead)

Aegis BPO
  • Plan, schedule and direct and group of customer care consultants by understanding, interpreting and leading the team’s strategy.
  • Monitor and evaluate the team’s performance and provide feedback whenever necessary
  • Resolve operational issues and mentor team leaders
  • Provided tools/objection and handling/rebuttal documents to the operations to handle customer's objections and improve conversion rate.
  • Being in direct contact with the end customer/client on an ongoing basis through taking calls and understanding the feedback provided by the Customers/Client.
  • Conducting Calibration sessions to understand the changes in process and updates.
  • Prepare and send daily and weekly updates / reports regarding AHT and up sell.
  • Coaching/ Training and Knowledge Transfer to the new TA’s.
  • Driving engagement and conducting (R&R) to motivate the team.
  • Mentoring the newly joined Inbound/Outbound teams to help them the learning curve faster and improve on conversion rate for sales.
Oct 2006Aug 2010

Customer Care Executive (Supply Chain)

Accenture India Services
  • Monitoring data management to keep accurate product, contract, pricing and invoicing information.
  • Working closely with suppliers and customers to improve operations and reduce cost.
  • Ensuring the personal safety and safe working environment of staff.
  • Communicating needs & objectives to managers & key personnel in procurement, logistics & distribution.
  • Providing accurate routing information to ensure that delivery times and locations are coordinated.
  • Accurately calculating total supply chain costs in relation to proposed new projects.
  • Obtaining quotes for transportation and also making cost comparisons.


Jan 2004

Bachelor of Arts

Bangalore University

Bachelor of Arts (Economics)

Jan 2000


St Anne’s Pre- University College