• Stockholm, SWEDEN

Anita L. Owens

A widely-experienced professional seeking to parlay skills into a rewarding career opportunity for an organization that will benefit from my expertise to solve problems and improve quality.

Talents

  •  A results-driven seasoned professional with leadership experience and the ability to work collaboratively with diverse groups and dedicated to building strong relationships.
  • Acute attention to detail, well-organized and can work well under pressure.
  • Noted as ethical, intelligent, and hardworking with the ability to excel in fast-paced, demanding environments.
  • Known for being a great listener and team player who is always ready to pitch in to help get the job done.

Qualifications & Accomplishments

Skills

Business Management/Operations

Took charge of a  program performing below par for services and quality  due to prior supervisor leaving facility in disarray.  Evaluated problems and made corrective actions to bring program into compliance.

      • Addressed recurring quality issues that had been ignored by predecessors resulting in zero violations in two consecutive state audits.
      • Promoted to manage multiple programs due to record of leadership success.

Team Leadership, Training, Staff Development

Demonstrated strengths in leading a team by example and clear communication of performance standards while creating a positive, teamwork environment.

      • Reduced staff turnover by over 50% by implementing employee reward program and recruiting highly qualified personnel.

Technical & Computer Skills

Windows and Mac operating systems.  Microsoft Word, Excel, Access, PowerPoint, Publisher applications and a variety of company-specific systems to manage, edit, and update data; skilled in quickly learning new technology and applications.

      • Appointed as part of a team to work with software developers to create a company-wide medical records software program and assisted with the transition from antiquated paper to electronic records.

Public Speaking & Communications

Interpreted and communicated complex or abstract ideas, laws, and  regulations in clear language the public can understand.

      • Utilized Microsoft Publisher to debut monthly newsletter to promote the organization’s visibility to community stakeholders resulting in an increase of annual donations by 25%.

Career History

Work History

Program Line Manager

Nov 2004 - May 2008
New Passages Behavioral Health
  • Managed the day-to-day operations of a 9-bed adult foster care facility for adults with mental, behavioral, and emotional issues.
  • Monitored and maintained 100% compliance with local and state licensing requirements and regulations with zero violations scores on two state audits.
  • Collaborated with an interdisciplinary team of case managers, psychiatrists, doctors, and nurses on the development of appropriate case and treatment plans while assessing progress and development of clients.
  • Managed, trained, and led diverse team of 12 direct-care staff. Managed an annual budget of over $250,000.
  • Created, designed, and published monthly community newsletter in desktop publishing application.
  • Maintained one of the highest levels of quality and compliance within the region.

Student Attorney

May 2007 - Dec 2007
MSU College of Law Housing Clinic
  • Provided legal advice and representation to low-income tenants on rental housing law. Drafted various legal documents including, demand letters, complaints, and settlement agreements.
  • Conducted extensive legal research and drafted legal memoranda on legal issues including constructive eviction, recovering a security deposit, and termination of tenancy due to foreclosure.
  • Achieved 100% success in negotiating early contract terminations and mediating disputes.

Case Worker/Social Worker

Oct 2001 - Jul 2004
The Planning Council
  • Interviewed and assessed eligibility of parents for social service programs. 
  • Managed a caseload of 100 families to ensure compliance with program requirements and guidelines. 
  • Processed purchase orders to contracted providers each month.
  • Trained and supervised junior eligibility caseworkers.

Mental Health Counselor

Nov 2001 - Jul 2004
Norfolk Community Services Board
  • Provided counseling, direction and crisis intervention to assist adults with personality disorders, behavioral disturbances, anxiety, depression, and substance/alcohol abuse issues to transition into community living. 
  • Ensuring compliance with medication management and protocols. 
  • Organized and facilitated social and recreational activities. 

Case Manager

Jul 2000 - Apr 2001
Mental Health Resource Center
  • Provided case management services, community support, and crisis intervention to a diverse group of adults suffering from psychiatric and substance abuse disorders.
  • Developed and designed individualized service plans to create a comprehensive treatment plan as a part of an interdisciplinary team.

Academic Credentials

Education

Juris Doctor

Aug 2004 - May 2008
Michigan State University College of Law

Completed a rigorous and challenging law program with hands-on legal practice and experience.  Thesis topic:  The International Call to End the Use of Child Soldiers in Armed Conflicts Worldwide.

Bachelor of Arts, Sociology

Jun 2000
Northwestern University Weinberg College of Arts and Sciences

Completed one of the top ranked Sociology programs in the country.  Analyzed the sociological complexities of urban cities, crime, and politics in society.   Utilized quantitative research methods to analyze and draw conclusions of the sociological problems facing modern society.

Languages

Native English speaker.  Conversant in Swedish and working knowledge of French.

Godkänt betyg—Svenska som andraspråk 1, Solna, Sverige, 2012 

Godkänt betyg—Svenska som andraspråk grundläggande, Solna, Sverige, 2012

Godkänt betyg—Svenskundervisning för invandrare, Solna, Sverige, 2011

Personal Portrait

Possess a strong work ethic, acquired early in life as I worked throughout high school and college.  Prior career experience as a customer service & sales agent for Citibank AT&T Universal Card Division, market researcher, and online retail seller.   Avid reader of English royal history from the reign of Edward III to James VI.  My personal philosophy is "do good things for yourself and others."