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Summary

  • Strong technical skills: Utilize technology to drive process improvement and efficiency.
    • 18 years of experience with Nuance dictation/transcription/speech recognition systems.
    • 15 years of experience with Epic electronic medical record.
    • 15 years of experience with Microsoft Office applications.
  • Analytical and detail-oriented with effective critical thinking skills.
  • Energized by delivering exceptional customer-focused service; quality and solution oriented.
  • Ability to engage team members and collaborate across teams effectively.
  • Excellent communicator and technical writer (documenting policies and procedures).
  • 19 years of leadership experience in healthcare; values-based decision-maker.

Skills

Technical Skills
  • Dictation/transcription support to Allina hospitals and the Minneapolis Heart Institute.
  • Technical support to healthcare providers, peers, and employees.
  • Worked closely with Information Services and Nuance on dictation/transcription/speech system implementation, technical issues, downtimes and upgrades; assisted with pathology dictation go-live at Regions Hospital and Grand Itasca Clinic and Hospital.
  • Managed Nuance voice and text system profiles/users, routing destinations, pools and scripts; developed advanced pooling to improve service levels at Allina Hospitals by 72%.
  • Worked closely with Nuance to train and support physicians and medical transcription staff with dictation/transcription/voice recognition installations at Regions Hospital.
  • Beta test for Nuance speech recognition at Regions Hospital; worked directly with vendor on product development and interviewed for marketing video.
  • Speech system super user at Allina; facilitated speech user group meetings and promoted speech system to maximize system potential for providers and transcriptionists.
  • Developed automated processes for quality auditing/reporting, work volume tracking, staffing/coverage calculations, at Allina.
  • Transcription lead for Epic implementation project at Mercy and Unity Hospitals.
  • Developed transcription training program and trained staff at Regions Hospital.
  • Managed Request for Proposal and vendor selection process between Dictaphone and Lanier and implemented Dictaphone digital dictation at Hennepin Faculty Associates.
  • Worked with IS to pilot high-speed telecommuting at Regions Hospital; set up home users.
  • Performed medical transcription and speech editing for several large healthcare systems.
Leadership
  • Worked collaboratively as part of a supervisory team; manage staff of 20+ medical transcriptionists, coordinators, and clerical staff.
  • Maintained high employee engagement scores: 90% range.
  • Developed/enforced transcription standards, policies and procedures.
  • Staff development and performance improvement management.
  • Effective change management through consolidations, expansions, and reductions.
  • Facilitate team meetings and customer training in-services.
  • Worked with Human Resources, Legal, and Labor on staff union contract issues.
  • Developed/maintained operational data reports; effective data and industry analysis for trending and forecasting.
  • Developed/delivered business proposals.
  • Managed transcription outsourcing vendor contracts.
  • Quality Assurance Committee representative at Hennepin Faculty Associates.

Work History

2016Present

Business Analyst

Allina Health - Minneapolis, Minnesota

Provide technical analysis and support for health information applications for a large metropolitan healthcare system as part of the Information Services team.

20052016

Medical Transcription Supervisor

Allina Health - Minneapolis, Minnesota

 Supervise staff of 20 medical transcriptionists for a large metropolitan healthcare system.

19982005

Medical Transcription Technical Lead

Regions Hospital - St. Paul, Minnesota

Lead medical transcription for large metropolitan hospital, dictation and transcription technical support to staff and customers.

Education

2012Present

A.S. Business Management and Computer Systems

North Hennepin Community College - Brooklyn Park, Minnesota

General education courses with strong focus on business management and computer technology.

19851986

Medical Office Management Diploma

Minnesota Institute of Medical & Dental Careers - Minneapolis, Minnesota

Medical terminology, anatomy and physiology, medical scheduling, patient billing, medical records management, and medical transcription.

1984

High School Diploma

Wayzata Senior High School - Wayzata, Minnesota

College prep, language arts, mathematics, and computers.

Certifications

2001Present

Certified Medical Transcriptionist, AHDI Fellow

Association for Healthcare Documentation Integrity (AHDI)
  • Served on local AHDI Board of Directors
    • Vice President (2007)
    • Treasurer (2002-2004)
    • Newsletter Editor (2002-2008)