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Work experience

Nov 2013Present

IT Support Manager

Qatar Re, Doha
  • IP Telephony Project - Designed and implemented IP Telephony interconnecting all Qatar Re branches globally using Cisco Unified Communication Manager.
  • Backup Project – Designed and configured the backup infrastructure including offsite backup replication using EMC networker and Data Domain.
  • O365 Migration Project – Successfully migrated local active directory users to O365 directory using Microsoft Azure Active Directory Sync.
  • Disaster Recovery Project– Designed and configured Disaster recovery site for Qatar Re IT infrastructure.
  • IT Service Desk Project – Implemented new IT Service Desk system including server and Network monitoring using ManageEngine IT360.
  • Email Migration Project – Successfully migrated all users from existing email domain to the new email domain using Microsoft O365.
  • Active Directory Migration Project– Successfully migrated all users from existing windows domain to new one.
  • IT integration Project – Redesigned the network architecture of Doha branch to integrate the systems and services with Global IT network of Qatar Re.
Oct 2011Nov 2013

IT &Business Continuity Manager

Intesa Sanpaolo S.P.A Dubai International Financial Centre, Dubai

Supervise and manage the overall performance and availability of ICT at the Dubai Branch and at the disaster recovery site.Liase with Global ITC Head Office for the update, maintenance and running of the Branch’s Core Banking System AS400 and SIRE. Interacts with Branch’s staff to ensure the smooth running of Branch’s operations, acting as point of reference with Head Office Global ITC unit. Manage and plan the schedule with the outsourced IT staff to ensure the availability of ITC systems.

  • Understanding the unique DIFC and DFSA laws and regulations on Data Protection and ensuring compliance within its jurisdictions.
  • Incident and Problem management for all ICT systems in coordination with Head Office.
  • Supervise functioning of Wide and Local Area Network as well as related hardware and software so as to ensure the availability of banking applications to users.
  • Manage implementation of new applications and software.
  • Managing Information Security Policies and Procedures.
  • Business Continuity and Disaster Recovery setup, maintenance and management.
  • Preparing the IT Budget.
  • Business Impact Analysis.
  • Contingency Plans development and maintenance.
  • Disaster Recovery Centre Migration Planning.
  • Crisis Management.
  • Rehearsal/testing of business recovery plans.
Jul 2007Oct 2011

IT Support Specialist – IT Service Delivery

Lloyds Banking Group, Dubai
  • Incident Management, Problem Management and Change Management.
  • Collecting data from other IT Business Units, management of known errors and escalation.
  • Managing group level communication for Severity 1 and Severity 2 incidents.
  • Project Lead for the implementation of Enterprise Print Management Solution Server.
  • Project Lead for implementing the new version of Corporate Internet Banking System across the customer base. This role includes managing the expectations of customers and stake holders, change management and release management.
  • Project Lead for the implementation of BMC Service Desk Express 9.2 upgrade from BMC SDE 8.0.
  • Managing backup systems using VERITAS Backup Exec for Windows Servers forDomain backup.
  • Managing backup systems using HP Data Protector Express Software for Oracle backup.
  • Played a key role in BCP tests conducted by both Risk & Compliance and IT.
  • Conducted the business critical End of Day procedure and act as key point of contact for the Iflex Global Support team to resolve any issues that may arise.
  • Managing Microsoft security patch deployment
  • Setup up the Lloydslink system for Corporate and Commercial banking customers. This helped the bank by reducing the workload of the operations department and reducing the cost incurred significantly
  • Conducted training sessions and demos on Lloydslink for all major customers
  • Assisted Network International as a point of contact for all Card related uploads and processes.
  • Participated in the Core Banking System Migration project from GBS (IBM AS 400) to Flexcube (UNIX, Oracle).


  • Top Performer for the Year 2010.
  • Recommended by customers and Banking Managers for providing exceptional Lloydslink support.
Jan 2006Jun 2007

Technical Support Engineer

Koohiji Group, Dubai

Technical Support Engineer

  • Technical Support for Siemens Wireless Routers.
  • Installed and configured wireless networks using Siemens Gigaset SE568 and Speedstream 6520 wireless routers.
  • Acted as a key point of contact between Etisalat Support team and Siemens to resolve any issues that may arise in network connectivity.
  • Remote support for the clients of Etisalat Internet Connection all over UAE.
  • Reporting and management of daily, weekly and monthly reports to Siemens HQ, Dubai.
Jan 2004Dec 2005

IT Support Officer

CMS Computers, India
  • Worked as Network/System Administrator at ICICI Banking Group in Trivandrum which includes 6 branches from May 2005 - December 2005.
  • Worked as Network/System Administrator at ICICI Prudential Life Insurance Co Ltd from February 2004 - April 2005.
  • Worked as Network/System Administrator at ING Vysya Life Insurance Co Ltd from January 2004 - February 2004.
  • Played a key role in Vendor management, LAN management, Installing and configuring various online softwares like AS400 Life Asia, Citrix, OS and Server support.
  • Maintaining the File and Print server and maintaing Backup strategies in the network using Windows NT Backup utility
  • Administrating the local branch Web server using IIS.
  • Administrating Windows 2000, 2003 Servers, Exchange Servers, Active Directory Maintenance, Creating and managing user accounts and groups
Sep 2002Dec 2003

IT Service Engineer

Aims and technologies, India
  • Handled various networking projects for the clients and helped them in setting up the IT Infrastructure.
  • Troubleshooting and resolving the problems that occur in the system and networking side.
  • Provided assistance to students and their parents on educational opportunities
  • Liaised with Institute officials and Students from Government Polytechnic & Central Polytechnic in Trivandrum and assisted them for various Project activities.
  • Handled administrative tasks such as filing and office communication


Apr 2015



Bachelors of Computer Application 


Post Diploma-Computer Applications 


Diploma-Computer Hardware Maintenance 

Board of Technical Education, India


IT Operations Management, Project management, implementing quality systems, process improvements including budgeting, research and analysis.

Skilful in implementing IT set-up and company’s IT policies & strategies, proposing technology to attain the business requirement and providing cost effective solutions.

Adept in monitoring IT requirements, evaluating & procuring hardware & software, supervising preventive maintenance to ensure optimum uptime. An efficient communicator, combining coordination, interpersonal, problem solving & mentoring skills with analytical ability adept in updating latest IT technologies to enhance organizational performance.