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Summary

To seek a challenging position and dedicate my services to a reputed organization expose my talents, leadership skill, with expertise in network, It support design, planning, and operations whether that is technology or a business, I am interested in how to scale them. I believe in democratizing business creation, simplifying operation and driving innovation by providing a low cost, scale Able and reliable infrastructure.

Work experience

October 2016Present
Telenor Health (Telenor Group)

Sr. Network & IT Support Engineer, Technology Service & Operations Dept.

Design, Plan & ensure delivery of new Network, IT Support Security, projects, Migration as per business requirement

Planning, Capacity & Risk Assessment of IT Network, Security, infrastructure & IT support devices

Supervision in daily IT Network, Support, Security & operational activities in Data Center Network Infrastructure, Internet Infrastructure and Enterprise Campus, Branch Network.

Support and Coordinate with Planning and Inter Domain teams for ensuring smooth network connectivity for IT service Projects and Operations

Configure, Maintenance & Troubleshoot Sohops XG330 Firewall, Cisco ISR443, Cisco 3850, 2690 Catalyst switch, Cisco Aironet 1100,1200, WLC, Cisco Lightweight AP WLC, WCS, Ubiquiti Radios, Unifi AP

Call Center Service Operation & live Support
Supervise Team for smooth LAN/WLAN/WAN connectivity for 40+ office employee, Call center
Impose IT network and security governance for day to day operational activities and improvement on user experience and network performance.
Analyze incident and review RCA for remedy and re occurrence of the issue.
Procurement & Maintains Support all of IT equipments
AMC management with hardware support vendors.
Work with OEM, Partners, Vendors, CP and stakeholders to ensure service up time and maintain SLA.
Project Management: Atlassian Jira, Atlassian Confluence, Atlassian Crowd, Zendesk Ticketing Tool

January, 2015October 2016
American Efird(BD) Limited

Executive, IT Information & Communication Technology Dept.

Configure and troubleshoot Cisco catalyst switches 2690 S & SI series and Cisco 1900 series router with Vlan manageable

Implementing and troubleshooting LAN/WAN networks using Switch, Routers.
Configuring different broadband routers like Linksys, Netgear, D-Link, Wireless Cisco, TP-Link, Belkin, Asus; CCTV, IP Camera, DVR and other network equipment’s
Install, Maintain & Troubleshoot Industrial Computers LA-200, Data Color & Printers SATO, ZEBRA
Maintain web base ERP, DBMS, Microsoft Email Services application program
Network performance monitoring, tuning and reporting
Install, Troubleshoot - Microsoft Desktop Operating Systems, Microsoft Office suite, Internet, Email
Install, Maintain & Troubleshoot - Computer Hardware, Servers , Network Printer
Backup, Restore of Application database, users data
Remotely support 100+users workstation in the remote branches

July 2011January 2015
Banglalion Communications Limited

Technical Support Engineer, Technical Support Dept.

Responsibility:

Device Configuration:

* Dongle (ZTE AX226, AWB US211, Quanta WU216, Zyxell MAX 506, Gemtek WIXUBB116, Airstream AS1100)

* Indoor (AWB RG230, AWB RG231 (Wi-Fi), Zyxell MAX 206)

* Outdoor (AWB OD200, Zyxell MAX 306)

* Find out the Modem problem, Signal problem, Connection problem, LAN configuration, Implementing and troubleshooting corporate LAN/WAN networks using Switch, Routers

* Issuing trouble ticket in case of any network down and follow up to solve the problem

* Responsible for providing technical support to Banglalion Subscribers

* Have good cross department communication and relationships

* Providing support issues by having a strong understanding of the CPE

Education

Training

20092009
hp India

Implementing Network, Routing & Switching

20092009
Doordharshan Kendra Kolkata

Vocational Training

TV Transmission & Broadcasting