Design, Plan & ensure delivery of new Network, IT Support Security, projects, Migration as per business requirement
Planning, Capacity & Risk Assessment of IT Network, Security, infrastructure & IT support devices
Supervision in daily IT Network, Support, Security & operational activities in Data Center Network Infrastructure, Internet Infrastructure and Enterprise Campus, Branch Network.
Support and Coordinate with Planning and Inter Domain teams for ensuring smooth network connectivity for IT service Projects and Operations
Configure, Maintenance & Troubleshoot Sohops XG330 Firewall, Cisco ISR443, Cisco 3850, 2690 Catalyst switch, Cisco Aironet 1100,1200, WLC, Cisco Lightweight AP WLC, WCS, Ubiquiti Radios, Unifi AP
Call Center Service Operation & live Support
Supervise Team for smooth LAN/WLAN/WAN connectivity for 40+ office employee, Call center
Impose IT network and security governance for day to day operational activities and improvement on user experience and network performance.
Analyze incident and review RCA for remedy and re occurrence of the issue.
Procurement & Maintains Support all of IT equipments
AMC management with hardware support vendors.
Work with OEM, Partners, Vendors, CP and stakeholders to ensure service up time and maintain SLA.
Project Management: Atlassian Jira, Atlassian Confluence, Atlassian Crowd, Zendesk Ticketing Tool