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Work experience

October 2016Present
Telenor Health, Telenor Group

Sr. IT Network & Support Engineer,

Telenor Health is a digital health subsidiary established by Telenor Group in 2015. Telenor Health is a purpose-driven company with the ambition to leverage technology to help make high quality health and wellness information, advice, and services accessible to everyone, particularly for people in emerging markets. Telenor Health’s purpose is an extension of Telenor Group’s vision of “empowering societies” and its commitment to Asia as the group continually explores new ways to harness technology for the betterment of lives and communities. Tonic is a digital healthcare service for Grameenphone customers that helps to make high quality health information, advice and service accessible to all.

Responsibilities :

Supervision in daily IT Network, Security & Service activities in Data Center Network Infrastructure, Internet Infrastructure

*Configure, Maintenance & Troubleshoot Sohops XG330 Firewall, Cisco ISR443, Cisco 3850, 2690 Catalyst switch, Cisco Aironet 1100,1200, WLC, Cisco Lightweight AP WLC, WCS, Ubiquiti Radios, Unifi AP

* Call Center Service Operation & live Support
* Supervise Team for smooth LAN/WLAN/WAN connectivity for 40+ office employee, Call center
* Support and Coordinate with Planning and Inter Domain teams for ensuring smooth network connectivity for IT service Projects and Operations.
* Impose IT network and security governance for day to day operational activities and improvement on user experience and network performance.
* Analyze incident and review RCA for remedy and re occurrence of the issue.
* Procurement & Maintains Support all of IT equipments
* AMC management with hardware support vendors.
* Work with OEM, Partners, Vendors, CP and stakeholders to ensure service up time and maintain SLA.
*Project Management: Atlassian Jira, Atlassian Confluence, Atlassian Crowd, Zendesk Ticketing Tool

January, 2015October 2016
American Efird(BD) Limited

Executive, IT Information & Communication Technology Dept.

As one of the world’s foremost manufacturers of sewing threads and industrial yarns, A&E’s global presence extends from Asia to Europe to the Americas.

It is not simply the scope of our international operations that makes A&E a world-class company. That distinction comes from our dedication to providing our customers with the finest products and services, at the highest quality, delivered anywhere.

Responsibility:

Configure and troubleshoot Cisco catalyst switches 2690 S & SI series and Cisco 1900 series router with Vlan manageable
Implementing and troubleshooting LAN/WAN networks using Switch, Routers.
Configuring different broadband routers like Linksys, Netgear, D-Link, Wireless Cisco, TP-Link, Belkin, Asus; CCTV, IP Camera, DVR and other network equipment’s
Install, Maintain & Troubleshoot Industrial Computers LA-200, Data Color & Printers SATO, ZEBRA
Maintain web base ERP, DBMS, Microsoft Email Services application program
Network performance monitoring, tuning and reporting
Install, Troubleshoot - Microsoft Desktop Operating Systems, Microsoft Office suite, Internet, Email
Install, Maintain & Troubleshoot - Computer Hardware, Servers , Network Printer
Backup, Restore of Application database, users data
Remotely support 100+users workstation in the remote branches

July 2011January 2015
Banglalion Communications Limited

Technical Support Engineer, Technical Support Dept.

Banglalion Communications Ltd (Banglalion) is leading provider of 4G Wireless Broadband in Bangladesh, bringing the community closer through continuous product innovation and supreme service excellence. Banglalion obtained nationwide license from BTRC to provide Broadband Wireless Access services and along with the WiMAX services, Banglalion has recently started rolling out the 4G LTE services for the customers. Banglalion license covers Data, Voice and Video to maintain market share through cutting edge, sophisticated technology and value added services

Responsibility:

Device Configuration:

* Dongle (ZTE AX226, AWB US211, Quanta WU216, Zyxell MAX 506, Gemtek WIXUBB116, Airstream AS1100)

* Indoor (AWB RG230, AWB RG231 (Wi-Fi), Zyxell MAX 206)

* Outdoor (AWB OD200, Zyxell MAX 306)

* Find out the Modem problem, Signal problem, Connection problem, LAN configuration, Implementing and troubleshooting corporate LAN/WAN networks using Switch, Routers

* Issuing trouble ticket in case of any network down and follow up to solve the problem

* Responsible for providing technical support to Banglalion Subscribers

* Have good cross department communication and relationships

* Providing support issues by having a strong understanding of the CPE

Education