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To seek a challenging position and to dedicate my services to a reputed organization to expose my talents and skills Whether that is technology or a business, I am interested in how to scale them I believe in democratizing business creation, simplifying operation and driving innovation by providing a low cost, scale Able and reliable infrastructure


* Working experience in the field of IT with good working experience in Sophos Firewall, Mikrotik, Cisco Wireless Router, Cisco, ZyXell, Netgear manageable Switches; Overall I have good exposure on IT networks and systems design, planning and operation

* Server OS Platform : Centos,Ubuntu,Debian,Redhat,Windows Server 2003,2008,2012

* Operating Systems: Windows 2000, Windows XP, Windows Vista, Windows 7, Windows 8.1,1, 10 Mac OS X

* Application Server : Mail,Dns,Dhcp,Proxy,Samba,Ftp,Web,Active Directory

* Monitoring Tool : Solarwinds NPM, Netflow Analyzer, Cacti, Mrtg, Nagios

* Virtualization : Vmware Workstation, Linux Xen

* Wireless : DD-WRT, Netgear, Linksys, Dlink,T P Link,Cisco Aironet 1100,1200,WLC,Cisco Lighweight AP WLC, WCS, Ubiquiti Radios, Unifi AP, Hotspot Mikrotik

* AMC management with hardware support vendors

* Work with OEM, partners, vendors, CP and stakeholders to ensure DC service up time and maintain SLA.

*  Cloud : AWS EC2 Instance


* Certified Scrum Professional - ID 000589810

* Red Hat Certified Engineer ID: 80500910434181

Work experience

3rd, October 2016Present

Sr. IT Network & Support Engineer, IT Operations Technology Division

Telenor Health, Telenor Group

* Supervision in daily IT Network, Security & Service activities in Data Center Network Infrastructure, Internet Infrastructure

*Configure, Maintenance & Troubleshoot Sohops XG330 Firewall, Cisco ISR443, Cisco 3850, 2690 Catalyst switch, Cisco Aironet 1100,1200, WLC, Cisco Lightweight AP WLC, WCS, Ubiquiti Radios, Unifi AP

* Call Center Service Operation & live Support
* Supervise Team for smooth LAN/WLAN/WAN connectivity for 40+ office employee, Call center
* Support and Coordinate with Planning and Inter Domain teams for ensuring smooth network connectivity for IT service Projects and Operations.
* Impose IT network and security governance for day to day operational activities and improvement on user experience and network performance.
* Analyze incident and review RCA for remedy and re occurrence of the issue

* Operational support, evaluation, and integration and administration of monitoring and availability support services such as Pagerduty, Zendesk
* Procurement & Maintains Support all of IT equipments
* AMC management with hardware support vendors.
* Work with OEM, Partners, Vendors, CP and stakeholders to ensure service up time and maintain SLA.
*Project Management: Atlassian Jira, Atlassian Confluence, Atlassian Crowd, Zendesk Ticketing Tool

25th January, 20151st October 2016

Executive, IT Information & Communication Technology Dept. Executive, IT Information & Communication Technology Dept.

American Efird(BD) Limited

* Configure and troubleshoot Cisco catalyst switches 2690 S & SI series and Cisco 1900 series router with Vlan manageable
* Implementing and troubleshooting LAN/WAN networks using Switch, Routers.
* Configuring different broadband routers like Linksys, Netgear, D-Link, Wireless Cisco, TP-Link, Belkin, Asus; CCTV, IP Camera, DVR and other network equipment’s
* Install, Maintain & Troubleshoot Industrial Computers LA-200, Data Color & Printers SATO, ZEBRA
* Maintain web base ERP, DBMS, Microsoft Email Services application program
* Network performance monitoring, tuning and reporting
* Install, Troubleshoot - Microsoft Desktop Operating Systems, Microsoft Office suite, Internet, Email
* Install, Maintain & Troubleshoot - Computer Hardware, Servers , Network Printer
* Backup, Restore of Application database, users data
* Remotely support 100+users workstation in the remote branches

5th July 2011 20th January 2015

Technical Support Engineer ; Technical Support Dept.

Banglalion Communications Limited

Device Configuration:

* Dongle (ZTE AX226, AWB US211, Quanta WU216, Zyxell MAX 506, Gemtek WIXUBB116, Airstream AS1100)

* Indoor (AWB RG230, AWB RG231 (Wi-Fi), Zyxell MAX 206)

* Outdoor (AWB OD200, Zyxell MAX 306)

* Find out the Modem problem, Signal problem, Connection problem, LAN configuration, Implementing and troubleshooting corporate LAN/WAN networks using Switch, Routers

* Issuing trouble ticket in case of any network down and follow up to solve the problem

* Responsible for providing technical support to Banglalion Subscribers

* Have good cross department communication and relationships

* Providing support issues by having a strong understanding of the CPE




  • Office Applications: MS Word, MS Excel, MS PowerPoint

  • Server OS Platform: Centos, Ubuntu, Debian, Red hat, Windows Server 2003,2008,2012

    Operating System: Windows 2000, Windows XP, Windows Vista, Windows 7, Windows 8.1,10

  • Good knowledge of routing protocols like RIP, EIGRP and OSPF

  • Proper knowledge on switching

  • A team player with excellent written and verbal communication, interpersonal and leadership skills
  • Able to work independently under pressure
  • Strong desire and ability to learn new technology
  • Quick learner and self-motivated