Sr. IT Network & Support Engineer, IT Operations Technology Division
Telenor Health, Telenor Group
* Supervision in daily IT Network, Security & Service activities in Data Center Network Infrastructure, Internet Infrastructure
*Configure, Maintenance & Troubleshoot Sohops XG330 Firewall, Cisco ISR443, Cisco 3850, 2690 Catalyst switch, Cisco Aironet 1100,1200, WLC, Cisco Lightweight AP WLC, WCS, Ubiquiti Radios, Unifi AP
* Call Center Service Operation & live Support
* Supervise Team for smooth LAN/WLAN/WAN connectivity for 40+ office employee, Call center
* Support and Coordinate with Planning and Inter Domain teams for ensuring smooth network connectivity for IT service Projects and Operations.
* Impose IT network and security governance for day to day operational activities and improvement on user experience and network performance.
* Analyze incident and review RCA for remedy and re occurrence of the issue
* Operational support, evaluation, and integration and administration of monitoring and availability support services such as Pagerduty, Zendesk
* Procurement & Maintains Support all of IT equipments
* AMC management with hardware support vendors.
* Work with OEM, Partners, Vendors, CP and stakeholders to ensure service up time and maintain SLA.
*Project Management: Atlassian Jira, Atlassian Confluence, Atlassian Crowd, Zendesk Ticketing Tool