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Summary

* Accomplished IT Management Professional with over 12yrs of industry experience. * Experienced in ITIL based Service Delivery and Shared Service Environment * Succesfully led multi location and multi timezone, multiple projects * Extensive hands on Change Management * Experienced in Outsourcing and Vendor Management * Proven abilities in People Development and Management

Work experience

May 2009Present

IT Evangelist

Freelancing & Temping
Jul 2006Jun 2009

IT Leader

General Electric
Feb 2005Jun 2006

Manager

GENPACT (formerly GE)
Jan 1999Feb 2005

Project Manager

Disha Online

Education

19941997

MCA

Barkatullah Vishwavidyalaya

Skills

Team Management
Service Management & Delivery
Stakeholder/Customer Relationship
Vendor Management
Change Management
Project Management

Certifications

ITIL v3 Foundation

APMG