A confident and reliable Application support engineer with extensive practical experience of working with applications and resolving any support issues that are raised. Possessing a proven ability to administer and control the operation of applications, as well as having an eye for detail and able to multi-task under pressure.

Looking for a new and challenging new position, one that will make best use of my existing skills & experiences also further my personal development

Work experience

Work experience
Sep 2014 - Present

Application Support Engineer

Majid Al Futtaim Finance LLC
  • Supporting over 15 + applications of MAF Finance.
  • Project Management

Apr 2012 - Jan 2013

Computer Hardware & Networking Engineer

Matrix3D Infotech Private Limited - India
  • Managing & maintaining IBM X 3650, M3-3650 & M4-3650 servers.
  • Managing & monitoring backups with Acronis Backup & Recovery 10.
  • Migration of Virtual to physical server 2008 through Citrix Xen Center.
  • Microsoft Hyper V and creation of Virtual server, workstation and testing.
  • Microsoft Office 365 & Lync messenger configuration.
  • Manage & Maintaining Hardware assets inventory and update on time to time basis.
  • Manage & Maintain Licensing of Microsoft as well as other products related to Software. 
  • Co-ordination with vendors for timely resolutions on Server, Network & Firewall related calls. 
  • Installation and Managing of Centralized Kaspersky Antivirus & Updation. 
  • Manage users, groups and permissions.
  • Managing & maintaining Firewall (FortiGATE 80C & 60C) and monitoring. 
  • Provide support to all users on desktop, laptop, printer, fax, scanning and e-mail issues, escalating issues to the higher authorities within the organization. 
  • Set up new PDAs (Blackberry, iPhone, IPad), troubleshoot user issues, make sure that all services are operational and error free. 
  • Insure Windows patching are up to date on all servers & Workstation.
  • Thecus NAS server N7700 Pro managing and maintaining. 
Feb 2011 - Jun 2011

Assistant Manager 

Carrefour - Dubai, UAE
  • Handling all the software (HR Database software) related issues. �
  • Assisting the Manager in maintaining of employee database. �
  • Asset Management (Employee accommodation) & renewal of Assets and other formalities
Jan 2006 - Feb 2011

CMMS System Administrato

  • Operating & Maintaining CMMS applications (Planon, Concept 500, Frontline software). �
  • Assets register & Asset Management up gradation. � Contracts Management. �
  • Service Level Agreement (SLA) control. � Reports producing to present a comprehensive operational and management information. �
  • Monitoring Corrective Maintenance & Planned Preventive Maintenance tasks & closing on time in order to maintain KPI & SLA. �
  • 24/7 Client Support Services. �
  • Perform troubleshooting analysis of workstations and associated systems. �
  • Monitor system performance and implement performance tuning. �
  • Providing training & technical support for users with varying levels of CMMS knowledge & competence. �
  • Working closely with other departments and collaborating with other IT staff. 
Jun 2004 - Dec 2005

Computer Hardware & Network Engineer

TATA Institute of Social Science
  • Provided high-level customer care & technical support. 
  • Installation of Win 9X, Win 2000, Win ME, and XP, Win Server 2003. 
  • Configuring new hardware, installing and updating the software package. 
  • Creating and maintaining computer networks including crimping works.
  • Accomplished the job of data recovery and system administration. 
  • Maintain the IT Infrastructure in good health assuring availability, and performance, Protection.
  • Supports administration of servers and server clusters. 
  • Managing all system back-up and restore protocol. 
  • Plans and support network and computing infrastructure. 
  • Perform troubleshooting analysis of servers, workstations and associated systems. Document network problems and resolution for future reference. 
  • Monitor system performance and implement performance tuning. 
  • Manage user accounts, permissions, email, anti-virus, anti-spam.
  • Oversee software and network security.


Aug 2004 - Oct 2005

Diploma in Hardware & Networking

Jun 2003 - Jun 2005


Don Bosco

Bachelor of Computer Application

Jun 2001 - Jun 2003


Dominic Savio Junior College
Jun 2000 - Jun 2003

Secondary School Leaving Certificate

Sacred Heard Pre University College

Secondary School Leaving Certificate



Helpful attitude

Highly analytical

Commitment to outcomes

Problem solving



Aug 2009 - Nov 2009

Microsoft Certified System Engineer 2008




1st/2nd line issues , Infrastructure support , Server support , Microsoft technologies , Remote support tools, Networking – Switches / Routers / Firewalls etc


Experience as a Team Leader for projects and systems migrations.   Excellent customer facing skills.   A positive attitude towards customer service and good communication skills.   Experience of Windows server 2003, Exchange /xp professional / office 2003.   Commercial technical support experience of servers and network infrastructure.   Ability to be clear & concise when explaining technical procedures to customers

Areas Of Interest

Project management , IT management , Resource vendor management , Project Delivery, Integration , Application Managment

Personal Information


Available upon requests