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Summary

A confident and reliable Application support engineer with extensive practical experience of working with applications and resolving any support issues that are raised. Possessing a proven ability to administer and control the operation of applications, as well as having an eye for detail and able to multi-task under pressure.

Looking for a new and challenging new position, one that will make best use of my existing skills & experiences also further my personal development

Work experience

Sep 2014Present

Application Support Engineer

Majid Al Futtaim Finance LLC
  • Supporting over 15 + applications of MAF Finance.
  • Project Management

Apr 2012Jan 2013

Computer Hardware & Networking Engineer

Matrix3D Infotech Private Limited - India
  • Managing & maintaining IBM X 3650, M3-3650 & M4-3650 servers.
  • Managing & monitoring backups with Acronis Backup & Recovery 10.
  • Migration of Virtual to physical server 2008 through Citrix Xen Center.
  • Microsoft Hyper V and creation of Virtual server, workstation and testing.
  • Microsoft Office 365 & Lync messenger configuration.
  • Manage & Maintaining Hardware assets inventory and update on time to time basis.
  • Manage & Maintain Licensing of Microsoft as well as other products related to Software. 
  • Co-ordination with vendors for timely resolutions on Server, Network & Firewall related calls. 
  • Installation and Managing of Centralized Kaspersky Antivirus & Updation. 
  • Manage users, groups and permissions.
  • Managing & maintaining Firewall (FortiGATE 80C & 60C) and monitoring. 
  • Provide support to all users on desktop, laptop, printer, fax, scanning and e-mail issues, escalating issues to the higher authorities within the organization. 
  • Set up new PDAs (Blackberry, iPhone, IPad), troubleshoot user issues, make sure that all services are operational and error free. 
  • Insure Windows patching are up to date on all servers & Workstation.
  • Thecus NAS server N7700 Pro managing and maintaining. 
Feb 2011Jun 2011

Assistant Manager 

Carrefour - Dubai, UAE
  • Handling all the software (HR Database software) related issues. �
  • Assisting the Manager in maintaining of employee database. �
  • Asset Management (Employee accommodation) & renewal of Assets and other formalities
Jan 2006Feb 2011

CMMS System Administrato

Dalkia
  • Operating & Maintaining CMMS applications (Planon, Concept 500, Frontline software). �
  • Assets register & Asset Management up gradation. � Contracts Management. �
  • Service Level Agreement (SLA) control. � Reports producing to present a comprehensive operational and management information. �
  • Monitoring Corrective Maintenance & Planned Preventive Maintenance tasks & closing on time in order to maintain KPI & SLA. �
  • 24/7 Client Support Services. �
  • Perform troubleshooting analysis of workstations and associated systems. �
  • Monitor system performance and implement performance tuning. �
  • Providing training & technical support for users with varying levels of CMMS knowledge & competence. �
  • Working closely with other departments and collaborating with other IT staff. 
Jun 2004Dec 2005

Computer Hardware & Network Engineer

TATA Institute of Social Science
  • Provided high-level customer care & technical support. 
  • Installation of Win 9X, Win 2000, Win ME, and XP, Win Server 2003. 
  • Configuring new hardware, installing and updating the software package. 
  • Creating and maintaining computer networks including crimping works.
  • Accomplished the job of data recovery and system administration. 
  • Maintain the IT Infrastructure in good health assuring availability, and performance, Protection.
  • Supports administration of servers and server clusters. 
  • Managing all system back-up and restore protocol. 
  • Plans and support network and computing infrastructure. 
  • Perform troubleshooting analysis of servers, workstations and associated systems. Document network problems and resolution for future reference. 
  • Monitor system performance and implement performance tuning. 
  • Manage user accounts, permissions, email, anti-virus, anti-spam.
  • Oversee software and network security.

Education

Aug 2004Oct 2005

Diploma in Hardware & Networking

Jetking
Jun 2003Jun 2005

BCA

Don Bosco

Bachelor of Computer Application

Jun 2001Jun 2003

HSC

Dominic Savio Junior College
Jun 2000Jun 2003

Secondary School Leaving Certificate

Sacred Heard Pre University College

Secondary School Leaving Certificate

Skills

Helpful attitude
Highly analytical



Commitment to outcomes
Problem solving


Certifications

Aug 2009Nov 2009

Microsoft Certified System Engineer 2008

Microsoft

MCSA, MCSE, MCITP 2008.

AREAS OF EXPERTISE

1st/2nd line issues , Infrastructure support , Server support , Microsoft technologies , Remote support tools, Networking – Switches / Routers / Firewalls etc

KEY SKILLS AND COMPETENCIES 

Experience as a Team Leader for projects and systems migrations.   Excellent customer facing skills.   A positive attitude towards customer service and good communication skills.   Experience of Windows server 2003, Exchange /xp professional / office 2003.   Commercial technical support experience of servers and network infrastructure.   Ability to be clear & concise when explaining technical procedures to customers

Areas Of Interest

Project management , IT management , Resource vendor management , Project Delivery, Integration , Application Managment

Personal Information

Date of Birth   : 29 June 1980

Gender    :  Male

Nationality   : IndiaAdd Sectionn

Visa Status   : Visit Visa

Marital Status   :  Married

Passport Number   : H7318159

Passport Issued & Expiry  : 11/08/2009 &10/08/2019  

Driving License   :  UAE

References

Available upon requests