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Anil Maanju

Currently working with ICICI Bank LTD 

Work experience

16 Aug 20132017
ICICI Bank Limited

Deputy Manager

Dynamic and resulted oriented professional with 5+ years of comprehensive experience in overall management of Financial products and related function.

Expertise in the field of Banking collection activities. Manager of the Credit Card Collection department. Extend credit lines to customers, or negotiated prepayments. Follow up on collections and charge backs, process cash application and allowances.


Jan 2013Jan 2015
Manipal University

MBA In Banking and Finance

7.5 CGPA

Nov 2012Jul 2013
Manipal University

Post Graduate Diploma In Banking And Finance

7.2 CGPA

Jul 2007Jun 2011
B K Birla Institute of Engineering and Technology,Pilani

B.Tech(Information Technology)


Apr 2006May 2007
Sanjay Public School Jaipur

Senior Secondary (Maths) 


Apr 2004May 2005
Sainik School Chittorgarh



Professional Experience

ICICI Bank Ltd Debt Manager

Job responsibilities include

  • Handling delinquent customer of credit card flows customer from bucket 2 to 6 in Jaipur.
  • Handling Jaipur credit card flows from 30 DPD(Days Past Due) to 150 DPD(Days Past Due).
  • Minimizes delinquencies and recovers revenue by performing collection activities.
  • Improves collection efforts by identifying, analyzing, and recommending loss litigation opportunities.
  • Co-ordination with Central team for resolving customer issues and for better relation with customer.
  • Develop and Setup new agencies or co-ordinate with branch where agencies are not there to decrease delinquency of customer.
  • Prepare monthly cash flow projections; consistently attaining the forecasted amount.
  • Understand Customer profile and reason of  their delinquency to visit them on daily basis.
  • Reorganized existing file system allowing for efficient retrieval and distribution of documents as requested by  personnel.
  • Feedback to central team of all High Net worth delinquent customer on monthly basis.
  • Daily MIS publishing by EOD to update status of customer for present and future cycles.
  • Marking account lien to NPA customers and co-ordinate with central team to debit them.
  • 100% resolution of Common Borrower(customer who is having auto loan and Home loan along with card).
  • NIL POS(Principle Outstanding) waiver given to customer by educate them with a knowledge of CIBIL.
  • Sensitizing and training agencies on weekly basis for maintaining A+ rating and for compliance issues.
  • Audited and implemented new procedures to maximize collector performance.
  • Prepared accounts for direct collection to independent collection agencies or to collection department for further pursuit.

Additional Role handled

  • Arranging and ensuring accurate data for Monthly reporting to local in-country or Region or any other reporting
  • Support business objectives in Trade Finance area through adherence to all internal & external procedures & customer service orientation.
  • Developed and implemented all policies and procedures, collection strategies, resource allocation, and inventory flow for each collection unit.
  • Ensure compliance with reporting/ response deadlines.
  • Direct interaction with  clients/counterparts in other branches for resolution of queries and follow-up on documentary exceptions.
  • Implemented changes to collection queues and work flow to improve efficiency and coverage.


Achievements include

  • Top in DSMG(Debt Service management Group) cards flows premier league for two consecutive months.
  • Named in DSMG Heroes for maintaining healthy relation with customer and sensitive towards customer grievances
  • Top for consecutive 2 months in  a project run by Product Head to collect maximum income and met a resolution  of 60% from 60DPD customers of next months till cycle 12.
  • Maintain A+ audit rating of all 5 Agencies across Jaipur


  1. "PROJECT SANKALP" DRO Asset Location CR deployed in LIVE "till date in this way we received benefits are better  tracking of WRs and enhance compliance.


  • "Employee of the Month"Contest- Rajasthan Region || May 2014.
  • Highest score in "HIND SIGHTING ERROR"as no error observed in PAN India.
  • No matter what is the volume,Efficiency and effectiveness of work always remain high on bench marks.
  • Taken an initiative to conduct  training for NC/SKIP customers at North India. 

Extra - Curricular Activities


  • Scored 1st position in mathematics exhibition by presenting pascal’s triangle.
  • Scored 621st rank on all India Level in NLSTSE-2007.


  • Represented School at Cluster level volley ball tournament in West zone cluster X-2006
  • College volleyball team captain for 3 consecutive years.
  • Sports coordinator of school for 1 year.
  • Participated as core member of college volley ball team in 3 National level Volley ball tournaments.
  • Participated as core member of  volley ball team in Inter Zonal Sainik School Volley ball championship.
  • Part of the core team to organize the Sports Fest QUASAR’9 & QUASRA’10 in the year 2009-2010.


  • Ability to work under pressure, highly enthusiastic towards achieving goals.
  • Faster adaptability to operational processes in diverse areas of Banking & Finance.
  • Collaborating key strengths of team members and put together with strong leadership skills.
  • Ability to put control as per needs of operational processes and risk control matrix.

Core Competencies

  • Product & Process Management.
  • Process Efficiency.
  • Quality Assurance.
  • Relationship Management.
  • Research & Data Analysis.
  • Team Leading.
  • Project management
  • MIS

Personal Details

Date of Birth               26th July 1989

Nationality                  Indian

Gender                          Male

Marital Status             Married

Languages Known      English, Hindi