Download PDF

Work experience

16 Aug 20132017

Deputy Manager

ICICI Bank Limited

Dynamic and resulted oriented professional with 3+ years of comprehensive experience in overall management of Financial products and related function.Expertise in the field of Banking, Customer Profitability, Debt service,Cross Selling, Relationship Management, Retail Banking , process design,new product development and project management with key interest in Financial Services and Banking.Competent in streamlining the existing processes and conduct necessary research. 


Jan 2013Jan 2015

MBA In Banking and Finance

Manipal University

7.5 CGPA

Nov 2012Jul 2013

Post Graduate Diploma In Banking And Finance

Manipal University

7.2 CGPA

Jul 2007Jun 2011

B.Tech(Information Technology)

B K Birla Institute of Engineering and Technology,Pilani


Apr 2006May 2007

Senior Secondary (Maths) 

Sanjay Public School Jaipur


Apr 2004May 2005


Sainik School Chittorgarh


Professional Experience

ICICI Bank Ltd Debt Manager

Job responsibilities include

  • Handling 800 delinquent customer of credit card in Jaipur with a portfolio of INR 4 crore.
  • Handling Rajasthan credit card flows from 30 DPD(Days Past Due) to 150 DPD(Days Past Due).
  • Leading a team of 15 FOS(Feet on Street) of 5 Agencies of cards collection across Jaipur.
  • Co-ordination with Central team for resolving customer issues and for better relation with customer.
  • Develop and Setup new agencies or co-ordinate with branch where agencies are not there to decrease delinquency of customer.
  • Top in DSMG(Debt Service management Group) cards flows premier league for two consecutive months.
  • Named in DSMG Heroes for maintaining healthy relation with customer and sensitive towards customer grievances.
  • Customer interaction on daily basis to understand their problem,work on issues and resolve the same in minimal time.
  • Understand Customer profile and reason of  their delinquency to visit them on daily basis.
  • Maintain A+ audit rating of all 5 Agencies across Jaipur.
  • Feedback to central team of all High Net worth delinquent customer on monthly basis.
  • Daily MIS publishing by EOD to update status of customer for present and future cycles.
  • Marking account lien to NPA customers and co-ordinate with central team to debit them.
  • Top for consecutive 2 months in  a project run by Product Head to collect maximum income and met a resolution  of 60% from 60DPD customers of next months till cycle 12.
  • 100% resolution of Common Borrower(customer who is having auto loan and Home loan along with card).
  • NIL POS(Principle Outstanding) waiver given to customer by educate them with a knowledge of CIBIL.
  • Maximum settlements drive  along with a cross sell of 42 CASA(Current and Saving Account) to customers.
  • Sensitizing and training agencies on weekly basis for maintaining A+ rating and for compliance issues.
  • NIL escalation received from customer.  
  • Always work with honesty & integrity and maintain compliance.

Additional Role handled

  • Arranging and ensuring accurate data for Monthly reporting to local in-country or Region or any other reporting
  • Support business objectives in Trade Finance area through adherence to all internal & external procedures & customer service orientation.
  • Ensure compliance with reporting/ response deadlines.
  • Direct interaction with  clients/counterparts in other branches for resolution of queries and follow-up on documentary exceptions.
  • Customer interaction on daily basis to understand their problem,work on issues and resolve the same in minimal time.
  • Familiarizing line and support units with Expense trends and tracking performance through monthly dashboards
  • SOX audit of ROG(Retail operation group) product regularly handled in every quarter.
  • Full flash handling of FCRM(Finacle Customer  Relationship Management) and step completion activity.
  • Successful in piloting and scaling up of first of its kind online Livestock Retailer Loan product through "I DISBURSE" 
  • Ensure tracking, accurate and timely resolutions of issues and exception raised
  • NDC(Non Discrepancy Check) of all Retail loans(Auto ,Commercial vehicle,Personal and SME loan ).


Achievements include

  • Successfully handling additional responsibility of Business Loans vertical
  • Nil delinquency in the first 12 months portfolio of the location
  • Setting up various credit process flows like BT process.
  • Handled high value cases for recommendation & getting approvals


  1. "PROJECT SANKALP" DRO Asset Location CR deployed in LIVE "till date in this way we received benefits are better  tracking of WRs and enhance compliance.


  • "Employee of the Month"Contest- Rajasthan Region || May 2014.
  • Appreciation received from REGIONAL HEAD-RIBG SALES for Appreciate TAT of disbursing RIBG Case of 20 MN in Month End.
  • Appreciation from Jodhpur Hub RHS for handling complete ECBF from Jaipur.
  • Highest score in "HIND SIGHTING ERROR"as no error observed in PAN India.
  • Done 100% I-Disburse  Across PAN India in Retail loan products .
  • No matter what is the volume,Efficiency and effectiveness of work always remain high on bench marks.
  • Taken an initiative to conduct cross product training at PAN Rajasthan

Extra - Curricular Activities


  • Scored 1st position in mathematics exhibition by presenting pascal’s triangle.
  • Scored 621st rank on all India Level in NLSTSE-2007.


  • Represented School at Cluster level volley ball tournament in West zone cluster X-2006
  • College volleyball team captain for 3 consecutive years.
  • Sports coordinator of school for 1 year.
  • Participated as core member of college volley ball team in 3 National level Volley ball tournaments.
  • Participated as core member of  volley ball team in Inter Zonal Sainik School Volley ball championship.
  • Part of the core team to organize the Sports Fest QUASAR’9 & QUASRA’10 in the year 2009-2010.


  • Ability to work under pressure, highly enthusiastic towards achieving goals.
  • Faster adaptability to operational processes in diverse areas of Banking & Finance.
  • Collaborating key strengths of team members and put together with strong leadership skills.
  • Ability to put control as per needs of operational processes and risk control matrix.

Core Competencies

  • Product & Process Management.
  • Process Efficiency.
  • Quality Assurance.
  • Relationship Management.
  • Research & Data Analysis.
  • Team Leading.
  • Project management
  • MIS

Personal Details

Date of Birth               26th July 1989

Nationality                  Indian

Gender                          Male

Marital Status             Single

Languages Known      English, Hindi