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Work experience

Jun 2013Mar 2015

Tech Care Specialist

  • Received inbound calls from customers experiencing problems with their mobile devices, or with questions about their bills.  
  • Provided instructions for resolving customer issues while maintaining a professional, concerned, and courteous attitude and tone.
  • Assisted customers with a wide range of technical issues ranging from troubleshooting signal issues to basic how to's for their mobile devices. 
May 2009Jun 2013

Shift Manager

Taco Bell
  • Was in charge of all managerial responsibilities of the restaurant including:
    • Handling restaurant's responsibilities involving money, such as counting and preparing cashier's drawers, counting down safe at the end of the night and preparing it for morning shift, executed restaurant's daily deposits at the bank.
  • Held keys to the restaurant and performed opening/closing duties such as:
    • Opened store and followed procedures for food preparation, staff positions, and oversaw how the restaurant operated on a day to day basis.


Aug 2010May 2012

Associate's Degree Majoring in Arts and Psychology

Pikes Peak Community College
Aug 2006May 2010


Palmer High School


Proficient with Microsoft Word, Excel, and PowerPoint