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Profile

Enthusiastic, multilingual banking professional with experience in banking operations, retail products, and customer service. Solid communication and interpersonal skills that are leveraged to develop effective customer relationships and strong industry networks.

Work experience

Jul 2009Jul 2015

Retail Officer

Bank Al Sharq, Aleppo - Syria

Bank Al-Sharq S.A.S. is a Syrian Joint Stock Company with its major shareholder Banque Libano-Française. Bank Al Sharq offers retail, corporate, commercial banking products and services, including various account types, trade finance, local and international payment and collection services.

  • Held Signature (B) Authorization and was mainly responsible for looking after the daily operations of the bank.
  • In the absence of the Branch Manager, made assured that all bank operations are performed in accordance with the established policies and procedures.
  • Opened all types of accounts (individual, joint, enterprise), controlled term deposits, managed KYC, modified conditions of client accounts when needed.
  • Led and controlled debit card issuance (VISA & Master card), managed card profiles and delivering process.
  • Followed up and checked client accounts, bank’s general ledger report to avoid anomalies.
  • Promoted bank products and services, ensured a lasting relationship with existing clients and built relationships with potential clients.
  • Resolved customer complaints by investigating problems, developing solutions, preparing reports, making recommendations to management.
  • Ensured the applying of anti money laundering established policies and procedures by using FATFN and black list.
  • Assisted staff and trained new employees in the pre-opening of 3 branches of the bank (Damascus, Homs and Aleppo branches).
Oct 2008Jun 2009

Retail Officer

Banque Libano-Francaise, Beirut - Lebanon 

Banque Libano - Francaise is a leader in the banking sector in Lebanon committed to offer its consumers competitive products and high quality service.

Retail Officer:

  • Knowledge of Retail products operations, conditions and required documents.
  • Management of Accounts: term deposit, term loans, current account, saving account, margin, L/C-L/G account, under establishment companies.
  • Management of the stock of cards & Pin codes.
  • E-Banking, Phone Banking: Creating subscription, change, reset, and cancellation.
  • Knowledge of Retail credit products (loans) operations, conditions and required documents.
  • Preparation and assessment of a comprehensive credit file study, perform and follow up on administrative and legal issues.
  • Management of guarantees and other related documents.
  • Payment of loan.

 Credit Retail Department:

  • Analyzing of retail loan files presented by the branches to the head office (Personal, Car, Housing Loans, etc)
Jan 2007Oct 2008

Guest Service Agent

Sheraton Aleppo Hotel, Syria

The Sheraton Aleppo Hotel is a five-star hotel opened in the beginning of 2007 in the ancient part of Aleppo city.

  • Excelled in a role requiring the ability to handle a variety of customer service and administrative tasks and resolved customer issues with expediency.
  • Welcomed guests, processed clients check in and out, handled billing instructions, cash and credit cards (Visa, Master Card, American Express).
  • Allotted rooms and checked the identity of the person through valid identity proofs.
  • Handled guest’s complaints in a friendly and professional manner.
  • Met, escorted, and assisted all VIPs upon arrival.
  • Prepared and balanced cash report and remittance envelope.
  • Applied Starwood standards at all times to ensure highest guest satisfaction.
  • Full awareness of SPG (Starwood preferred guest) program, handled all quires related to it, and stayed up-to-date with all new information.

Education

Jan 2011Feb 2015

Bachelor of Science in Economics

Syrian Virtual University

Grade: Very Good 81.80%

Oct 2004Jun 2006

Associate degree

Intermediate Commercial Institute, Aleppo University

Grade: Very Good 76%

Skills

  Languages

 Arabic: Native

Armenian: Native

English: Full professional proficiency

        Turkish: Full professional proficiency

  • Working knowledge of OLTP, Opera, Oasis card management softwares.
  • Attended Big Kahunah Sales Coaching.
  • Ability to function within teams, multi task and adapt to changing work priorities.
  • Seek out new responsibilities irrespective of reward and recognition.