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Angoor Asokkumar

Guest Relations Professional


                   Forward thinking executive with  8 years of increasingly responsible experience directing large, complex operations for exclusive hotels/restaurants throughout United Kingdom, Dubai,Oman and India. Background spans short/long range planning, policy procedure development, food and beverages operations, hotel operations, safety/security and quality management. Provided direction at the middle management level for F&B Operations totaling $10 million in UK. Restructured key business components and introduced a series of revenue enhancing and cost control measures that significantly improved bottom line performances in Middle East. Increased profits by 25% for a unit of Gold Leaf Resorts in India, improved overall guest loyalty score by 10% and reduced employee turnover by 23%. Anticipated customer needs and conceived innovative products and service solutions, which maximized company value and improved market positioning. Well versed and succeeded track record in guest relations, public relations and hotel operations by exhibiting excellent decision making, team building, communications and problem solving skills. Proficient in MS Excel, Word and Power point & knowledge in PMS.

Work experience

Jan 2014Present

Guest Relations Supervisor (Front Office)

The Cave Muscat ( 5  Star) MUSCAT , OMAN

Joined  during the pre-opening session for the Ministry Of Tourism, Oman and Falcon Group managing tourism projects such as Hotels, Fine Dining restaurants etc.

Gives a warm welcome to our guests upon arrival

  • Takes payments from our guests upon departure and closes their bills correctly. 
  •  Maintains the privacy of our guests and ensures that no guest details are disclosed. 
  •  Updates the PMS timely and correctly with guest information. 
  • Interacts with guests in the lobby, directing them to their destinations and assisting them as best as possible .
  •  Provides all services of the Guest Relations Desk including, but not limited, lost luggage, stateroom changes, lost and found services.
  • Answers inquiries pertaining to Guest Relations services and general information.
  • Responds to guest concerns in a considerate, professional, and positive manner by showing empathy and actively listening.
  • Takes ownership of guest concerns, by following-up and ensuring complaints are resolved to the guest’s satisfaction.
  • Maintain effective communication with all related departments to ensure smooth service delivery.
  • Check the system on reservations for next two weeks and inform the sales team to fulfil sales leads accordingly.
  • Supervise all Guest Service employees ensuring that guests are taken care of in a professional and friendly manner.
  • Ensure that every call is attended and greeted in a professional manner as per the company Standard.
  • Verify all cashier closures of Guest Service Agents by the end of the shift for billing and attachment accuracy.

Mar 2011Apr 2013

Team leader Front Office

Gold leaf Hotels & Resorts Trivandrum,  INDIA
  • Taking responsibility for the business performance of the resort.
  • Organizing marketing activities, such as promotional events and discount schemes.
  • Preparing reports at the end of the shift/week, including staff control, food control and sales.
  • Creating and executing plans for department sales, profit and staff development.
  • To control the correct room allocation and services to VIP's, long-staying guests, etc.
  • To check VIP rooms regularly and ensure standards are met, and amenities properly distributed.
  • To maintain an active program of correspondence to the guest.
  • To follow up guest complaints and ensure they are properly handled.
  • To maintain and update a thorough database of regular guests and their specific needs, requirements, birthdays, etc.
  • To establish an effective relationship with all guests.
  • Setting budgets and/or agreeing them with senior management.
Sep 2009Feb 2011

 Front Office Management Trainee,Trivandrum, INDIA.

Gold leaf Hotels & Resorts
  • Designed and implemented budgeting, expense control and month end reporting methods.
  • Managed, trained and developed both permanent and contract staff in quality based service.
  • Maximize the sales revenues through up selling and marketing program like KERALA TRAVEL MART (KTM) and other fares promoting travel and tourism.
Mar 2008Jul 2009

 Customer Service Supervisor   DUBAI, UAE.

MAB Facilities LLC
  • Assigned for monitoring and implementing operational and food hygiene standards for HACCP CERTIFICATION.
  • Assigned as the company representative for documentation and coordination with HACCP consultant and the municipality for attaining HACCP Certification. 
  • Trained about 130 employees for the HACCP Certification Program .
  • Assigned for the implementation of dining facilities in DUBAI INDUSTRIAL CITY (DIC) serving 6000 meals a day.
Oct 2005Jan 2007

Restaurant supervisor LONDON, UK.

Jashan  Restaurant
  •  Customer Relations
  • Training and development
  • Cashiering
  • Inventory.
  • F & B services.
  • Promotion and Marketing.



Advance diploma In Hospitality Management


Advance Diploma In Business Administration

London College Of Business Management . LONDON UK


  • Assigned for monitoring and implementing operational and food hygiene standards for HACCP CERTIFICATION.
  • Assigned as the company representative for documentation and coordination with HACCP consultant and the municipality for attaining HACCP Certification.
  • Trained about 130 employees for the HACCP Certification Programme.
  • Assigned for the implementation of dining facilities in DUBAI INDUSTRIAL CITY (DIC) serving 6000 meals a day.


  • Strategic Formulation : Designed and executed strategic and tactical action plans for F&B Operations consistently meeting/exceeding goals for profitability efficiency and service quality in London. 
  • Concept Development. Introduced new concept strategies to expand competitive market positioning and negotiated implementations with upper management in Middle East.
  • Human Resources. Recruited, developed, motivated and directed highly created, efficient and passionate teams devoted to hotel service of highest quality.
  • Regulatory Compliance. Monitored and maintained standards for food preparation, waste/chemical disposal, equipment and supplies to assure compliance with established safety, environmental and sanitation regulations.
  • HACCP Training. Received Hazard Analysis and Critical Control Points (HACCP) training from TUV Middle East and D&P Middle East, which is a top standardized food safety procedure in food production line. Assigned as a Team Leader and documentation specialist during the process of HACCP Certification for the Company.
  • Room Division Training. Received structured on the job training in all aspects of Room Divisions Operations including House Keeping, Front Office and Revenue Management under the direction of General Manager.
  • BARB Test : Received top scores in BARB (British Army Recruitment Battery) aptitude tests which resulted in absorbing directly from BRITISH ROYAL ARMY to 4 Phase Commando Training in UNITED NATIONS ANTI TERRORIST SQUAD


      Client Relations Management                                                 Customer Satisfaction

      Issue Resolution                                                                            Customer Needs Assessment

      Creative Ideation                                                                           Event Planning

      Communication skills verbal/written                                  Marketing and Advertising

      Business Negotiation skills                                                       Up selling Techniques

      International Business                                                                Strategic Formulation

      Organisational Skills    


Mr Dayaparan Ponnabalam                                                     Mr Varun Varghese

General Manager                                                                           Head Chef

Falcon Tourism Investment LLC                                            The Cave Muscat

Muscat                                                                                               Muscat

OMAN                                                                                                 OMAN

[email protected]                                                         [email protected]

Contact No:00968 93218854                                                    Contact No : 00968 969114299