Forward thinking executive with 8 years of increasingly responsible experience directing large, complex operations for exclusive hotels/restaurants throughout United Kingdom, Dubai,Oman and India. Background spans short/long range planning, policy procedure development, food and beverages operations, hotel operations, safety/security and quality management. Provided direction at the middle management level for F&B Operations totaling $10 million in UK. Restructured key business components and introduced a series of revenue enhancing and cost control measures that significantly improved bottom line performances in Middle East. Increased profits by 25% for a unit of Gold Leaf Resorts in India, improved overall guest loyalty score by 10% and reduced employee turnover by 23%. Anticipated customer needs and conceived innovative products and service solutions, which maximized company value and improved market positioning. Well versed and succeeded track record in guest relations, public relations and hotel operations by exhibiting excellent decision making, team building, communications and problem solving skills. Proficient in MS Excel, Word and Power point & knowledge in PMS.
- Thiruvananthapuram Area, India, IN