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Work experience

Work experience
2005 - Present

Director, Marketing & Public Relations

Riverside Walter Reed Hospital

Responsibilities and Major Accomplishments:

  • Develops marketing strategy and gift planning for RWRH Make A Difference Fund.
  • Works with cross functional service line teams to develop 360 degree marketing on a regional level.
  • Manages $300,000 dollar marketing budget.
  • Develops marketing strategy and implements promotional and business plans
  • Manages and directs Public Relations resulting in 100% press release coverage by major local newspapers
  • Serves as facility Public Information Officer (PIO)
  • Created marketing rubric that measures marketing exposure
  • Designed and Implemented HERO (hospital employees reaching out) volunteer program that resulted in employees volunteering over 8000 hours of community service since the programs inception in 2010.
  • Designed and implemented Customer Service Committee that transitioned to Care Council
  • Community Liaison and outreach coordinator
  • Developed first RHS facility specific intranet site to facilitate and improve internal communication of team
2002 - 2005

Director, Education & Rehabilitation Services

Riverside Walter Reed Hospital

Responsibilities and Major Accomplishments:

  • Managed the assessment, planning, development and evaluation of staff continuing education and competency development for over 300 employees.
  • Initiated development of hospital wide and department specific education plans that complied with all governing accreditation agencies.
  • Fully implemented and served as system administrator for Netlearning, (Computer Based Learning) software moving from manual to automated documentation system.
  • Increased number of college and university affiliations for clinical site student rotations in the areas of Respiratory, Physical Therapy, Athletic Trainers, and Emergency Medical Services.
1999 - 2002

Director, Performance Improvement & Rehabilitation Services

Responsibilities and Major Accomplishments:

  • Responsible for leading managment team to successfull JCAH0 accreditation with Gold Seal of Approval Designation
  • Designed, implemented and operationalized Performance Improvement Plan for RWRH.
  • Provided education and training to management team on performance improvement process and techniques - Juran, JCAHO 10 step and 6 step process.
1992 - 1999

Director, Cardiopulmonary & Rehabilitation Services

Responsibilities and Major Accomplishments:

  • Developed and applied centralized scheduling concept for RWRH later adopted by RHS.
  • Developed full service Rehabilitation Services Department.
  • Developed Clinical Protocols leading to reduction in Average Length of Stay increasing net revenue per DRG.
  • Employee Satisfaction ranked highest in facility.
1989 - 1992

Director, Cardiopulmonary Services

Responsibilities and Major Accomplishments:

  • First in health system to develop Therapist Driven Protocols ( T.D.P.s)  based on national  evidenced based criteria resulting in tens of thousands in medical cost savings, decrease in average lenth of stay and increase in net revenue per Respiratory and Cardiac DRGs.
  • Developed and implemented cross training of professional staff to improve quality, service, and accomodate growth without additional allocation of resources.

Education

Education

Leading Gift Planning

My Work

Results Driven

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From 2009 - 2011 marketing exposure increased by 400%*Created marketing rubric that measures potential marketing exposure.

Rwrh marketing exposure scorecard cv

Recognition & Awards

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Honored by recognition in RHS People Magazine   Honored as Riverside Walter Reed Employee of the Year

Mentor and Speaker

National Speaker "Innovative Delivery of Cardiac Rehabilitation -  A Wellness Approach"

Frequent guest speaker at local organizations and agencies

Mentor RHS Talent Development Program

Serves as mentor to students from local high schools and universities.

Community Service

Chair, Career & Technical Advisory Board for Gloucester County Schools

Board of Directors, Main Street Association

Gloucester County Board of Supervisors Appointment to "Community ConcernsTask Force"

Gloucester Resouce Council Committee Member

Gloucester Chamber of Commerce Board of Directors

Entrepreneur

President of ARCC Enterprise, Incorporated. Developed "Stillwater Landing" multi-million dollar single family home development.  Oversaw all aspects of project including; planning & development, finance, marketing and sales.

Summary of Career and Achievements

An esteemed career spanning 34 years with Riverside Heath System that demonstrates progressive professional growth and innovative results- driven leadership.  Accomplished leader and manager with a history characterized by rising to every challange and exceeding expectations in the areas of Gift Planning and Fundraising, Marketing, Public Relations, Community Outreach, Staff and Patient Education, Performance Improvement, JCAH0 Accreditation, Rehabilitation, Cardiac and Respiratory Services.

Career Highlights:

  • Branded Make A Difference Fund that resulted in reaching fundraising goal of $100,000 in 2011.
  • Developed Prospect Donor List that grew from 30 to 650 names.
  • Established Signature Fundraising Event - Inaugural Tree of Lights Gala generated over $36,000.
  • Established RWRH  " Bringing Amazing Healthcare To Our Neigbors and Friends" branding initiative resulting in highest consumer perception rating in market.
  • Increased marketing exposure by 400%  from 2009 - 2011
  • Developed and launched "The Doc Is On"  Riverside Health Radio medical talk show.
  • Written and produced over  11,0000 minutes of radio advertisment
  • Directed and produced over  60 live radio interviews
  • Direct Mail Campaigns call to actions average 10% response rates
  • First in RHS to introduce patient testimonials as part of marketing strategy generating over 30 testimonials and resulting in measured greater retention and referrals. 
  • Produced Award Winning multi-media "People" advertising campaign 
  • Oversaw production and telescript of RWRH's segement on TLC's "Inside Health" hosted by Peggy Flemming.
  • Developed and implemented nationally acclaimed cardiac rehabilitation program that was the first on the east coast to be provided in a Wellness Center, resulting in tens of thousands in new revenue and a 60% retention rate of patients joining the Middle Peninsula Wellness & Fitness Center
  • Provided oversight and coordination that resulted in successful JCAHO accreditations with Gold Standard of Approval designation.
  • Developed and implemented first Sports Medicine Program in health system introducing Athletic Trainers in local high schools that resulted in a 12 % increase in Diagnostic Imaging and 10% increase in Orthopaedic surgical referrals the first year of operation.
  • Expanded Physical Therapy to a comprehensive Rehabilitation Services Department  by integrating Speech and Occupational Therapy and implementing Virginia's only Aquatics Therapy program.
  • Consistenly achieved highest efficiency rating in operations for Cardiopulmonary Services

Additional Core Competencies & Skills

  • Performance Improvement and Root Cause Analysis Facilitator
  • Microsoft Suite Office Applications
  • Public Speaking
  • Internet and Intranet Content Management
  • Event Planning
  • Strategic Planning
  • Budget Mangement

Objective

To obtain the position of Gift Planning Director. I aspire to work with a  team where I can apply my experience, skills and knowledge of strategic planning, operations, marketing, public relations and community dynamics  to create a trusted and sustainable philanthropic fundraising division for Riverside Health System.

References

References

Rebecca McCoy

Danette Machen

Bill Downey