Angie Phillips

  • Kansas City, MO
Angie Phillips

Operations Manager and Employee Empowerment Manager

Summary

Having built and managed thriving Operations throughout my career, I excel in leadership during operational changes and reorganizations. I have over 15 years of award-winning, high profile experience as an Operational Leader, bringing best practices from multiple areas while working successfully within highly restricted budget constraints. More importantly, I have consistently brought strategy, focus and tactical direction to the Operations I have led while overseeing multi-million dollar annual payrolls. I ask detailed questions in order to see the complete picture, which allows me to implement sound business principles in every area. I manage teams to empower them, resulting in very successful initiatives and consistent team and organizational progress. As a dynamic team leader with a passion for managing all aspects of Operations, and a master of de-escalation, I can put out the fires before anyone knows they were even burning. My work ethic, style and team approach allows you to focus exclusively on what you do best, and my track record speaks for itself. If your company is looking for an unparalleled combination of innovative leadership and expertise in promoting operational efficiencies, let’s have a conversation about how my abilities can help you achieve your next level of success.

► Impressive Team Performance Management

► Strong Servant Leadership

► Change Management Expert

Core Strengths:

● Vendor Management

● Internal Controls

● Team Development/Training

● Open Communication

● Client Focused

● Project Management

● Team Cohesion Expert

● RFP Experience

● Unmatched Integrity

Key Skills: Strong managerial presence with solid business ethics ◆ Excellent resource manager ◆ Experienced in quality control ◆ Deeply skilled in relationship development ◆ Analytical decision maker ◆ Constant learner ◆ Unwavering commitment to excellence and maintaining “Best in Class” standards ◆ Builds strong teams through staff development.

Work History

Work History
2012 - 2014

Associate Director, Clinical Operations

Quintiles

As Associate Director I was responsible for the direct hiring and selection process within my group and allocation of those resources based on the deliverable quality and deadlines. I was also responsible to ensure direct management staff as well as individual contributors were adequately trained and able to produce the required results.

● Oversight of $5.4M of annual staff salaries.

● Created a documented on-boarding process for projects and revamped interviewing system.

● Change Management Expert while leading team of 110 with 11 direct reports.

2011 - 2012

Manager, Central Nervous System (CNS) - Neurology

Quintiles

Managed Senior Project Managers in the therapeutic area of CNS - Neurology. I was responsible to ensure adequate training and skill sets throughout their project assignments to ensure project budgets and timelines for project deliverables were met across all functions, acting as liaison as needed. I also acted as hiring manager for North America within this area for both project managers and project support staff.

● 100% on-time project deliverables across multiple functions.

● Hiring Manager for all of North America for Central Nervous System (CNS) - Neurology group.

2004 - 2011

Manager Clinical Operations

Quintiles

Managed Clinical Team Leads to ensure the clinical delivery of clinical research projects met budget and deadlines for final delivery. This included team and staff training support or direction and mentoring for staff new to leadership roles or to clinical research.

● Participated in "Bid Defense" situations with clients, assisting company in high retention rate.

● Mentored and coached team leaders improving morale and performance.

1999 - 2004

Lead Clinical Research Associate

PRA International

In this position I led a team of Clinical Research Associates and Clinical Trial Assistants in the successful conduct of global clinical trials. As team leader, I endured compliance with protocols and regulatory requirements as well as timelines and safety.

● President's Award Recipient awarded to Top 1% of team.

● Managed staff allocation for all clinical activities adhering to budget guidelines.

● Created highly functioning teams recognized by internal and external clients.

1992 - 1999

Clinical Research Nurse/Study Coordinator

Quintiles

Ensured the safety of volunteers/patients participating in clinical research trials and conducted the full range of protocol required activities. Assured the staffing requirements available to meet all study requirements for quality.

Education

Education

BSN, Nursing

Rockhurst University
1993 - 2015

Ontology 

Landmark Education
Continuing education coursework in the field of Ontology.

Skills

Skills

Management

Budgets

Leadership

SOP

Protocol

Clinical Data Management

Biotechnology

Pharmaceutical Industry

Clinical Research

Clinical Trials

Clinical Development

Clinical Monitoring

Clinical Operations