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May 2011Present

Team Member

Shake Shack
  • Provides enlightened hospitality and creating raves with our guests
  • Abides by the food preparation procedures while maintaining an exceptional quality and presentation on
  • our products
  • Processes an average of 200 transactions per day using the POS system
  • Promotes our newest menu additions as well as suggesting popular picks from analyzing trends in
  • guest orders
  • Effectively communicates the order to our guests and fellow team members
  • Trains new members of the team in line cook and cashier position
Apr 2014Oct 2014

Customer Support

  • Assisted clients with online tax preparation and missing form requests
  • Provided ticket, chat, and phone support to clients regarding tax returns and documents
  • Fielded an average of 30 calls and 40 chat requests per day using Freshdesk
  • Maintained professional decorum during challenging client calls
Aug 2013Feb 2014

Customer Care Agent

  • Answered an average of 25 calls and 30 emails per day using Zendesk regarding customer inquiries
  • Provided product information to customers and processed customer orders and refunds
  • Assisted customers with order issues and offered solutions to elevate the customer's experience
  • Entered vendor invoices using Quickbooks
  • Maintained open communication between buyers and vendors regarding inventory report


Aug 2010May 2015

Speech Communication/Theater Arts

CUNY York College
  • Deans List
  • Member of the York College Performing Arts


  • Strong communication skills
  • Exceptional hospitality and guest relations
  • Training quality assurance
  • POS system expert
  • Proficient in PC, Macintosh, Microsoft Word, Excel, Powerpoint, Google Drive, Google Docs, Google
  • Slides, and Wordpress
  • Social Media expertise (Facebook, Twitter, Instagram, Pinterest)