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Angelica Lai

"Put your heart, mind, and soul into even your smallest acts. This is the secret of success"- Swami Sivananda


Hello, welcome to my  ePortfolio.  In my ePortfolio, you will find my cover letter and resume, as well as my work experience, education, and personal accomplishments. 

Mission, Vision, and Values


Having a future in public safety, I want to provide service to the best of my ability for the community.


To promote justice and equality to everyone, so they can live a better tomorrow.


  • Honesty
  • Respect
  • Fairness
  • Trust
  • Integrity
  • Perseverance


Short Term:

  • Complete the Justice Studies degree 
  • To maintain high marks for the duration of this program. 
  • Spend more time volunteering for my community. 

Long Term:

  • To work in the field of public safety.
  • To learn Mandarin as a second language.
  • To go backpacking around Europe.  

Cover Letter and Resume 

Work Experience

January 2018Present

Cadillac Fairview (Calgary, AB)

Security Guard
  • Demonstrated leadership skills
  • Built rapport with clients
  • Worked with a diverse group of individuals
  • Security Dispatcher
    • Developed skills with CCTV footage
    • Enhanced verbal communication skills 
    • Provided customer service
July 2016December 2017

Paladin Security (Calgary, AB and Lethbridge, AB)

Security Guard
  • Alberta Health Services (Calgary and Lethbridge) – Constant Patient Watch & Core Security
  • Demonstrated leadership skills
  • Developed an understanding on the Mental Health Act
    • Certified versus uncertified individuals
    • Voluntary versus involuntary individuals
  • Learned to de-escalate situations using non-crisis intervention training and hands on
  • Worked independently and as part of a team
  • Worked with individuals with disabilities
  • Various locations such as Maple Leaf Foods, Lethbridge College, and malls (Lethbridge)
    • Built rapport with clients and customers
    • Developed an understanding on the Alberta Trespass Act and Criminal Code offences such as Theft Under/Over $5000, Possession of Stolen Property, and Causing a Disturbance
    • Developed and enhanced interpersonal skills
  • Security for Project Connect (Lethbridge)
    • Built rapport with clients and agencies
    • Demonstrated strong verbal communication skills
    • Worked with individuals who are homeless or low income
September 2016present

Lethbridge College

Peer Tutoring and Technical Support
  • Built rapport and motivated clients
  • Demonstrated knowledge and understanding of previous classes enrolled
  • Demonstrated strong verbal communication
  • As requested by Criminal Justice Instructor, provided technical assistance in the classroom
Jul 2014Dec 2014

Scotiabank Chinook Theatre (Calgary, AB)

Concession Stand (Customer Service Clerk)
  • Worked independently and as part of a team
  • Built rapport with customers
  • Developed efficient routines for opening and closing
May 2015Aug 2015

Scotiabank Chinook Theatre (Calgary, AB)

Tim Hortons (Customer Service Clerk)
  • Created a positive work environment
  • Handled large sums of money
  • Managed and handled stressful situations
Jul 2014Jul 2014

Calgary Stampede (Calgary, AB)

Sales Associate 
  • Demonstrated strong communication skills with people at all levels
  • Established trust with customers
  • Motivated others

Volunteer Experience

February 2017

Alberta Law Enforcement Torch Run

Polar Plunge
  • Raised money for Special Olympics Alberta
May 2016

Special Olympics Calgary (Calgary, AB)

Scorekeeper and Timekeeper for Basketball
  • Worked through stressful situations
  • Worked independently and as a team
  • Enhanced verbal and written communication skills

L.E.O.Club (Lethbridge, AB)

Outreach Committee Chair
  • Used critical thinking skills
  • Developed and enhanced leadership skills
  • Enhanced verbal and written communication skills

Ernest Manning High School (Calgary, AB)

Athletic Awards Organizing Committee
  • Enhanced communications and leadership skills
  • Worked independently and as a team player
  • Marketed and sold raffle tickets
  • Organized tables for silent auctions

Calgary West Basketball Association (Calgary, AB)

Assisted with Team Player Evaluations
  • Used critical thinking skills
  • Organized groups based on skill level
  • Provided positive feedback

Skills and Attributes

Time Management Skills

As a post secondary student I currently have seven classes this semester. Time management skills are crucial in order to keep on top of assignments, tests, or extracurricular activities. I find inputting everything into a calendar will help stay on task, as well as breaking the bigger assignments up.   

Organizational Skills

When I was in grade 10, I had the privilege and opportunity to be a counselor for my junior high volleyball camp. As a counselor, I had to prepare and organize activities. This taught me how to coordinate my time wisely, as well as creating an informal lesson plan. 

Resolving Conflicts

I resolved a conflict between two of my co-workers arguing over the most efficient way to complete a task. Through patience, reasoning, and understanding I was able to diffuse the situation in a positive manner.  

Leadership Skills

As a trainer for new employees, I taught them the requirements needed for the job, as well as mentored them to feel more comfortable and confident. Having others depend on me, I had to ensure I was able to complete the task with high efficiency, so they get the proper training. I also had to be someone that was easy to talk to in order to gain their trust and respect.  


Playing on different sports teams has taught me about teamwork, self-reliance, and cooperation. Sometimes being on a team is not the easiest task especially when you do not work well with that individual. This has taught me to put aside differences in order to achieve success. 


Through work, school, or volunteering there is always a diverse group of people ranging in personalities, age, and ethnic groups. I had to adapt to their different styles and overcome their barriers. By overcoming their barriers, I was able to maintain positive relationships. 


Being a part of my high school jazz band there were many times I wanted to give up because I felt I was the weakest link in the band due to my lack of knowledge in jazz music. I had made a commitment to myself and band-mates, therefore, everyday I strived to become better through determination and practice.     

Other Attributes

Honesty, Responsible, Compassionate, Punctual, Mature, Energetic, Outgoing, Flexible, Reliable, Considerate                                                                                   


Photography                                                     Playing Musical Instruments (Trombone, Piano, Guitar) 
Travelling                                                           Socializing with Friends and Family  
Snowboarding                                                 Working Out/ Physical Activity 



Kevin Larsen

  • Ernest Manning High School
  • Gym teacher and Former Athletic Director
  • Mobile number: (403) 926-3556

Mary Lou Flood

  • Labour Relations and Human Resources
  • Home number: (403) 288-1061
  • Mobile number: (403) 701-2974

Jennifer Krett

  • Teacher
  • Home number: (403) 246-6410
  • Mobile number: (403) 700-9324