Mission Statement

I am committed to improving the world by generating innovative and creative  communications that educate individuals and improve society.  To that end, my primary goal is to obtain employment with a progressive organization that values oemployees who are driven to solve world problems through collaborative efforts, adaptability, knowledge, and a keen sense of awareness of social issues.

Achievements

Participant in the 3 Day Startup (3DS).   Medical device idea chosen as project for development by team  that included  members from engineering, business, and humanities backgrounds. 

Served as volunteer writer at the University of Texas at M.D. Anderson Cancer Center (UTMDACC) Annual Ethics and Compliance in Oncology Research Conference (ECOR).

Practiced conflict resolution skills via participation in panel discussion groups on the effect of race on education and socialization. 

Completed more than ten writing and research projects for the ACLU "Give Me Liberty" radio program.  

Gained working proficiency of the Mortgage Loan Closing System (MLCS), producing technical-level copy within one day of new program information launch. 

Prepared written defenses to investor demands for repurchase of mortgage loans.  In many cases recovered lost or missing revenue owed on these loans.

Education

Education

Master of Arts in Technical Communication Candidate

Aug 2014 - May 2014
Texas State University
Technical Writing, Usability and User Experience Testing, Scientific Writing and Editing, Drafted Policy and Procedures Manuals, Scientific Research

Bachelor of Arts in Communication Studies

Aug 2012 - May 2014
University of Houston Downtown
Scientific Research and Writing, Technical Writing, Creative Writing, Writing for Advertising, Medical Writing, Research Proposal Writing, Research Report Writing, Scientific Analysis and Documentation

Associate of Arts in Communications

Aug 2010 - May 2012
Houston Community College
Radio Writing and Reporting, Script Writing, Poetry, Writing for Theater, Microsoft Office Software, and Communications Theory

Work History

Work History

Master of Arts in Technical Communication Degree Candidate

Aug 2014 - May 2014
Texas State University

Formulated research questions and used print and electronic resources found in professional publications to write scientific articles. Recorded data in excel spreadsheets and created an annotated bibliography listing all relevant professional articles and resources.   Wrote project proposals and monthly progress reports to professors.  Worked with a small group to design a website, script and produce an animated feature on web accessibility. Acquired HTML coding skills to design websites and complete course assignments.  Wrote a grant for the usability lab located at Texas State University.  Researched grant databases used to locate government and private funding for nonprofit organizations.  Scripted skit for animated project that explored Web accessibility issues, along with, the social implications of having an inaccessible electronic environment.  Additionally, experimented with usability and user experience testing in an academic environment.

Program Intern

Jan 2013 - Sep 2013
The American Civil Liberties Union of Texas (ACLUTX)

Presented local news and feature reports for public radio on local news programs. Wrote factually correct, concise and engaging news stories within tight deadlines. Gathered and verified factual information regarding stories through interviews, observation and research. Introduced fresh and new angles on previously-reported material to update and inform social media users. Networked with various industry leaders and experts to gather multiple perspectives on issues. Promoted targeted content through various social networking sites such as Twitter and Facebook.  In addition, utilized social media aggregators, such as TweetDeck, to analyze the effectiveness and reach of targeted content.

Volunteer Writer/Editor

Sep 2009 - Oct 2012
M.D. Anderson Cancer Center

Volunteered writing and note taking services at the University of Texas at M.D. Anderson Cancer Center (UTMDACC) Annual Ethics and Compliance in Oncology Research (ECOR) Conferences.  Attended breakout sessions that included clinical and social discussions led by world-renowned leaders in the regulatory and oncology industry.  Featured speakers included representatives from the Food and Drug Administration (FDA) Office of Human Research Protections, as well as, leading clinical investigators and ethicists.  Edited documents and wrote copy, as needed,  concerning human subject research protections and informed consent protocols. 

Auditor/Quality Control Analyst

Jun 2009 - May 2010
Mortgage Alternatives

Employed research skills to locate guidelines used in the Home Affordable Refinance Program (HARP) to assist in the resolution of file delinquencies.  Reviewed tax returns to ensure that system reporting accurately reflected consumer financials. Calculated income for Self Employed, S-Corp, LLC, and rental income.  Resolved income variances by recalculating income based on factual data, consumer interviews, and regulatory guidelines.  Accurately documented the loan file.  Advised consumers on next steps and provided accurate lender contact information. Utilized knowledge gained in the mortgage banking industry to employ effective problem resolution strategies.

Underwriter

May 2006 - Aug 2007
Franklin Bank
Utilized investor and government guidelines to arrive at underwriting Practiced conflict resolution skills via decisions and set conditions on loans seeking approval. Analyzed participation in panel discussion consumer credit reports, bank statements, and employment information to calculate debt to income ratios and arrive at sound underwriting decisions. Submitted loans to investors using various loan operating systems. Responded to both verbal and written requests for information or defenses to underwriting conditions. Maintained a pipeline of 50 loans and moved loans to attorneys to draw closing documents.

System Migration Support Champion

Oct 2004 - Feb 2006
Washington Mutual Bank
Participated in the company wide MLCS system integration project for all emerging markets offices in the United States.  Worked with computer programmers to ensure MLCS functioned at the branch user level. Performed system testing in an effort to determine if bugs existed and possible fixes.  Notified system programmers when difficulty was experienced with system processes at the branch user level.  Trained staff in the emerging markets home loan offices on system changes and enhancements.  Drafted training materials to ensure that information was distributed and staff was knowledgeable about system changes.  Participated in daily and weekly conference calls with IT professionals, help desk personnel, and regional representatives that discussed system issues and created system workarounds.

Skills

Skills

Writing

Creative, Social Media, Website Content, Scientific

Editing

Scientific, business, educational
APA and MLA Formats

Social Media Aggregation and Content Curation

 Hootsuite, Tweetdeck, Pinterest, Google Analytics, Google Alerts

Microsoft Office

Word, Excel, Access, PowerPoint, OneNote, and Outlook