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Angelia Bendolph



Innovative, results-oriented professional with success in design, development, implementation, evaluation of  training and instruction. Adept at using technology to develop optimal solutions for distance learning/distributed learning/eLearning needs.  Experienced project manager in implementation and deployment of various technologies through collaboration and coordination of resources.  Performance analysis resulting in improved workflow and processes for consistent project delivery and client expectations.  Utilize research and data-driven results to provide effective and efficient solutions that are user/learner focused. 

Key Areas

§ Performance Analysis§ ISD Processes§ Project Management
§ Systems Implementation§ Distributed Learning § Evaluation
§ Strategic Planning§ Distance Learning/eLearning§ Relationship Building


Oct 2015Present

Advanced Distributed Learning Specialist

Harkcon, Inc.
  • Develop new and convert existing training materials from Authorware to Articulate Storyline 
  • Develop performance support tools identified by performance analysis and curriculum outline
  • Prepare design documents based on the USCG SOP Volume 7 Advanced Distributed Learning and Volume 6 Curriculum Outline;
  • Prepare storyboards for content development
  • Design and develop ADL modules including instructional, structural, and navigational design that conform to USCG standards and requirements (SOP Volume 7) styles, standards guide, educational theories, practices, and performance support
  • Use Photoshop and Articulate to create ADL modules
  • Perform life cycle maintenance on ADL and supporting documentation (instructor and student guides)
  • Design, develop and conduct staff development training
  • Conduct performance analysis to implement solutions (job aids) to assist with staff workflow
  • Conduct formative and summative evaluations including pilot studies
  • Revise versions based on feedback from SME (subject matter expert) reviews, student reviews and data collected during pilot testing
  • Provide ADL object updates, maintenance and technical assistance
  • Assist with placement of ADL objects on network server; provide testing on the server, network and workstation for technical acceptance
  • Ensure work and processes conform to USCG training SOPs
  • Select appropriate delivery methods and media and ADL systems for human performance  
  • Create screen presentations, interactive components, and assessments for initial online course versions
  • Prepare exercises and  assessments that are reliable indicators that a learner has performed tasks identified in the objectives
  • Develop plans for pilot testing and develop pilot study reports with usable results in finalizing training products
  • Participate in reviews
Aug 1998Dec 2015

Information Technology/Instructional Design Professional

University of South Alabama 
  • Project management and coordination, course management system administration, curriculum development, technology planning, E-learning, classroom and instructional delivery, assessment and evaluation
  • Supervisory experience: Served as department head and managed three full-time staff and four student assistants
  • Developed online course in Sakai Learning Management System for USA Study Abroad program; maintained research seminar online course in Sakai Learning Management System
  • Provided faculty support in faculty development; provide workshops on tools in Sakai LMS, training materials and support for online course design
  • Created screencast, videos, and provided photo support for faculty development
  • Conducted performance analysis that resulted in the creation of  user job aids
  • Implemented assistive technology to meet 508 accessibility guides throughout the university's main web service; systematic deployment of technology on over 200+ websites.
  • Created training solutions and job aids for web users; conducted one-on-one training sessions for end-users including training demonstrations using remote desktop access
  • Collaborated with senior management on technical/marketing projects
  • Collaborated with Computer Services Center for implementation of iTunesU
  • Performance analysis of internal departmental workflow to improve performance and streamline work processes to move from ambiguous expected delivery of services to definitive delivery of services
  • Advised and collaborated with USA Health Systems and website vendor to improve information architecture resulting in more efficient and effective web presence; improved user experience
  • Developed curriculum, handouts, and presented instruction for faculty/staff workshops in Microsoft Office Suite, E-mail, web design, Internet and antivirus software; maintained training schedule and records
  • Classroom instruction, classroom management, blended instruction included course development in e-college, assessment and grade reports
  • Developed curriculum, objectives, lesson plans, evaluations and surveys for computer workshop for high school senior summer program
  • System administrator and technical support for staff e-learning training system; maintained training schedule and training records; ran usage reports and provided report to upper management
  • Familiar with Sakai LMS, Blackboard, eCollege, Canvas, and NETg
  • Taught Pre-Algebra and Freshmen Year Experience,  HTML Basics and Speech Communication as adjunct instructor


Jan 2013Present

Ph.D. in Instructional Design and Development

University of South Alabama

All But Dissertation (ABD)

Aug 1999May 2003

M.S., Instructional Design and Development

University of South Alabama
Aug 1984May 1989

B.S., Electrical Engineering with emphasis in Telecommunications

University of South Alabama



Microsoft  Office Suite, Articulate Storyline, Sakai, Canvas, Blackboard, eCollege, Adobe Creative Suite Design and Web Premium, Camtasia Studio, Adobe Captivate, Twitter, Skype, Google Hangouts, SmartBoard, SnagIt