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Work History

NetRefer

Aug 2015Present

Programme Manager

Heading the Program management department I oversee the coordination and administration of all aspects of an ongoing programme including planning, organizing, and controlling programme activities. The programme mandate is drafted by senior management and is then handed over to the programme manager for execution and to ensure that there are no conflicts with other company programmes or initiatives. 

Programmes are company wide initiatives that involve management over a number of teams. The programme management department is also in charge of all processes company-wide, both when drawing them up and their enforcement together with the relevant departments heads and managers. To this effect Problem Analysis and identification is a major part of Programme Management to ensure that problems be it of a technical or operational level are tackled and controlled via set processes and procedures. 

Programme management also leads and promotes security initiatives and heads the company's Security Board. 

In this role I am also responsible to the maintenance, setup & configuration of the Atlassian Suite of products used by the company namely JIRA, Confluence, CROWD and JIRA Service Desk. 

NetRefer

Apr 2014Aug 2015

Senior Project Manager

In this role I managed internal and operational projects, conducted operational analysis and implemented company wide changes to improve the operational processes and ensure that our operations are cost effective. I worked closely with the COO and act as his right hand to deliver analysis and suggestions for changes and tweaks in the workflows, company policies, general procedures and security procedures. I was also head the security board which was also formed upon my suggestion to ensure that security is taken seriously and with a holistic outlook.

Within this role at NetRefer, I also handled release deployments in order to assign resources and ensure that there are no conflicts with other duties and projects on-going at the time. 

RS2 Software Plc

Jun 2011Mar 2014

Project Manager

Prior to NetRefer I worked for 6 years at RS2 Software where I have worked on various projects over the world. My largest client was First Data Brazil, for whom I handled change management and client relationship. In addition I have worked with large service providers in the Middle East, Nordic banks and consulted on several other projects. 

At RS2 I have gained experience in various areas of the Payments business such as dealing with Card Schemes such as VISA, MasterCard and JCB, working with startups, going through online certifications and implementing local card scheme products amongst others. I have been fortunate enough to work on projects both on the acquiring side and on the issuing side. 

RS2 Software Plc

Jul 2008Jun 2011

Business/Systems Analyst

As a business systems analyst at RS2 I was in constant communication with our clients, gathering requirements and designing solutions to fit those requirements within RS2's product, BankWorks. 

At RS2 I was also the expert on their BankWorks General Ledger module and provided set-ups, customizations and training to clients around the world. 

Education

Certifications

International Safety Training College

Apr 2015Apr 2015

Basic Fire Awareness 

License: 27998

Datrix

20092009

PRINCE 2 

Foundation and Practioner

Portfolio

Skills

Organization

State of being efficient or methodical.

Multi tasking

Deal with more than one task at the same time

Change Management

the management of change and development within a business or similar organization.

Business Process Re-engineering

The analysis and redesign of workflows within and between enterprises in order to optimize end-to-end processes and automate non-value-added tasks.

Problem Solving

The process of finding solutions to difficult or complex issues.

Risk Management

(in business) the forecasting and evaluation of risks together with the identification of procedures to avoid or minimize their impact.

Operations Management

The administration of business practices to create the highest level of efficiency possible within an organization.

Business/ Systems Analysis

The analysis of an organization or business and the documentation of   its business or processes or systems, assessing the business model or its integration with technology.

Project Management

The application of processes, methods, knowledge, skills and experience to achieve the project objectives.

Language Portfolio

Client Portfolio