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Skills

Management Skills
Considering all potential actions and consequences in making a good decision relative to the situation at hand. Teaching others how to complete job duties. Motivating, developing and directing staff.
Organizational Skills
Compiling, categorizing, calculating and verifying information. Ability to organize and prioritize work assignments and mange time effectively.
Interpersonal Skills
Actively looking for ways to help others. Developing constructive and cooperative working relationships with others.  
Communication
Giving full attention to what others are saying, taking time to understand the points being made and asking questions as appropriate. Effectively writing correspondence or emails appropriate for the needs of the audience. The ability to communicate information and ideas in speaking so others will understand.

Work experience

Jun 2010Present

Customer Service Specialist

First Federal Savings Bank
  • Provide professional customer service to all calls and e-mails received by the bank.
  • Provide an array of services including check orders, bill payments, transfers and situations requiring special handling.
  • Investigate and resolve customer issues.
  • Perform other duties such as cash ordering for branches, garnishments and levies, verifications of deposit and returned mail.
Jul 2008Jun 2010

Retail Operations Supervisor

First Federal Savings Bank
  • Provide excellent customer service to all customers.
  • Leader in creating a positive work environment.
  • Mentor and coach staff on regular basis in all areas of performance and customer service.
  • Conduct regular branch staff meetings.
  • Enforce bank audit requirements and compliance standards within the branch.
Feb 2008Jul 2008

Teller

First Federal Savings Bank
  • Provide excellent customer service to all customers.
  • Process a variety of routine checking and savings deposits and withdrawals.
  • Balance cash drawer.
  • Ensure teller station is organized.
May 2007Feb 2008

Customer Service Associate

Chase Bank
  • Provide excellent customer service to customers in the branch and on the phone.
  • Help customers with account questions.
  • Organize loan documents.
  • Schedule appointments for Personal Bankers.
Jun 2006Dec 2006

Administrative Assistant

Bank of Oklahoma
  • Compose correspondence for Private Financial Services customers.
  • Pull credit reports.
  • Maintain information on spreadsheets.
Jun 2005Jun 2006

InStore Banker

Bank of Oklahoma
  • Provide excellent customer service.
  • Recommend products and open new accounts.
  • Complete teller transactions.
Jun 2004Jun 2005

InStore Teller

Bank of Oklahoma
  • Provide excellent customer service,
  • Complete teller transactions.

Education

Jan 2013Present

Boise State University
Jan 2011Dec 2012

Associate of Arts

College of Southern Idaho
Aug 2003Dec 2004

University of Oklahoma
Aug 2000May 2003

Associate of Science

College of Southern Idaho