Angela M. Loria

Work History

Work History

Supervisor

Blockbuster Video
  • Received and processed cash and credit payments for in-store purchases.
  • Trained new employees on company customer service policies and service level standards.
  • Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
  • Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.
  • Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.

Office Assistant

Houston Northwest Dental Associates
  • Managed invoices and transaction receipts.
  • Expertly filed patients' charts and processed billing and payments.
  • Routinely completed inventory, supply orders and restocked supplies.
  • Coordinated appointment schedules for both the dentist and oral surgeon.

Personal Banker / Lead Teller

Woodforest National Bank
  • Supervised Tellers, managed schedules, verified drawer counts, and escalated customer service related issues.
  • Actively recruited and oversaw training for all new branch employees.
  • Researched banking guidelines and statutory requirements to stay updated on new laws and applications.
  • Educated customers on the variety of loan products and available credit options.

Network Engineer

Cisco Systems
  • Assigned to the HTTS (High Touch Technical Services) Hardware team, which serviced Cisco Systems’ top 150 customers.
  • Provided first level troubleshooting to identify hardware failure and process a RMA (Return to Manufacturer Authorization) when necessary.
  • Worked in a high volume call center environment; multitasking tickets and prioritizing issues based on the severity of the ticket, the impact to the customer and their service contact.
  • Read technical manuals, conferred with users, and conducted computer diagnostics to determine nature of problems and provided technical assistance.
  • Maintained detailed record of daily communication with customers regarding problem and remediation actions taken.
  • Trained new employees and explained protocols clearly and efficiently.
  • Attended and led various training classes on a monthly basis covering a variety of Cisco technologies, both as a student and instructor.
  • Obtained the Cisco Certified Network Associate (CCNA) certification.

Purchaser

Rovsco, Inc.
  • Provided customers with documentation, such as: quotations, sales orders, acknowledgments, packing lists, and invoices.
  • Handled overall coordination and execution of customer service.
  • Entered credit card charges into QuickBooks for purchase orders placed with vendors.
  • Received wire transfers and credit card payments against customer's invoices.
  • Follow-up with vendors for up-to-date lead times, pricing, and informed customers of any changes.
  • Built strong relationships with customers and vendors allowing for trust and dependability.
  • Prepared shipment documentations, such as: invoices, packing lists, commercial invoices, proof of deliveries, and inform customer of weight, dimensions and tracking number.
  • Arranged for order collection via UPS, FedEx, Pentagon, TNT, and DHL.

Education

Education

Tomball Community College

Some College Coursework Completed

2000 - 2001

Texas A&M University

Some College Coursework Completed

Skills

Skills

QuickBooks, Windows 9X to 2000/XP/7 and Mac OS X, Oracle IT Service Management Suite, Microsoft Outlook, Word, Excel, PowerPoint, Type 80 WPM, 10-key, Project management, Customer Service, Purchasing and procurement, Imports and exports, Cost reduction, Account and Vendor Management, Invoice processing, Shipment consolidations planning, Employee training and development and Meticulous attention to detail.