Angela Inman

When promoted to Centre Operations manager my duties began to include:

• Soley managing a team of four Service Coordinators as well as overseeing the Meeting and Conferencing Executive
• Making sure the centre is adequately staffed at all times - this includes managing staff holidays as well as arranging casual staff members
• Ensuring that all monthly invoices are entered correctly by the Administration Controller
• Managing the building works carried out by contractors as well as the centre handyman

When first promoted at MWB my duties expanded to include:

• Learning the full role from the Centre of Excellence Assistant Centre Manager
• Helping to Manage a team of five service coordinators
• Training all staff in various aspects of their individual roles including training new staff from the beginning
• Adding ad-hoc charges to monthly invoices
• Assuring visual standards were maintained at a high level in the centre's common areas
• Making and keeping good relationships with suppliers and maintenance engineers

As a Service Coordinator at MWB my duties included the following:

• Greeting clients
• Patching IT and Telecoms connections
• Inputting IP addresses to ensure clients' internet was properly working

• Answering telephones and transferring calls accordingly

• Sorting incoming and outgoing post

• Writing emails and memos to be sent to clients

• Editing spelling and grammar of emails written by colleagues and managers

• Organizing meeting room schedule

• Ordering food for the week's meetings

• Contacting meeting room clients to check bookings

• Only Service Co-Ordinator in cluster to be trained trained to enter meeting room bookings into a new system

• Requested to help at our Head Office on two occasions - once to do telemarketing and a second time to help our Central Reservations Office when it was needed.

My duties at Waterstones included:

• Finding books for customers
• Stocking shelves in various sections of the store
• Contacting supplier to check stock levels for ordering books
• Ringing sales through till

The duties performed at paperPassions included the following:

• Ringing sales through the till
• Checking stock delivered against what was ordered
• Changing store lay-out once a month to ensure customers saw full range of products
• Opening and closing store - including counting the till in the morning and/or evening

My role at London Zoo was very straightforward - I rang sales through the till and stocked shelves. I also answered customer questions, the most frequently asked being 'Where are the penguins?'.

2:1 degree attained.

3.2 GPA (2:1 UK equivalent)