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Work experience

Nov 2004Present

Advanced Tech Support Rep


provide technical support for mobile based devices including smartphones tablets & data devices including mobile hotspots. support customer base in all aspects of operating mobile devices including remotely accessing devices to assist customers with general function of devices and correcting device settings.Superior computer skills with exceptional experience in multitasking between multiple programs at one time to resolve customer concerns and issues in a timely manner.


Sep 1994May 1997

Associate in Arts with Social Science emphasis

Ohio University Southern


2418 S. 8th St 

Ironton Oh. 45638