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Career Summary

My experience in healthcare administration in both acute care and post-acute care settings allows me to offer more comprehensive knowledge of the healthcare industry.  It has ensured my development of strong leadership, communication, analytical, and process improvement skills.

Work experience

Jan 2016Present

Vice President, Quality Assurance and Performance Improvement

PruittHealth, Norcross, Georgia

Responsibilities:

  • Implementation and monitoring of Quality Assurance and Performance Improvement for the entire corporation which includes 10 service lines in 4 states. 
  • Oversight and monitoring of the corporation's 3 standards committees - Customer Service, Clinical/Operations, and Finance.
  • Operational support in monitoring our quality and service outcomes to provide this information for key strategic initiatives and partnerships.
  • Oversight and development of PruittHealth Premier, which is the Medicare Advantage Plan that PruittHealth launched in January 2016.
Aug 2013Dec 2015

Quality Assurance Analyst, Care Management Division

PruittHealth, Norcross, Georgia

Responsibilities:

  • Project Coordinator as assigned for new programs and new system implementation.
  • Develop and implement monitoring systems for key performance indicators for the division.
  • Recommend and implement performance improvement strategies to enhance current processes and customer service.
  • Assist with change management to ensure consistent processes are developed across the division in collaboration with other divisions of PruittHealth.
  • Disseminate monthly analysis of key performance indicators to Executive Leadership.

Accomplishments:

✓ Assisted in developing companywide strategic plan for hospital partnerships and developed multiple proposals for hospital partnership agreements.

✓ Developed and implemented process improvements for the Transition Nurse Program.

✓ Project Manager for development of PruittHealth Premier Medicare Advantage Plan. This included developing of our model of care and provider network,  and provider engagement.

✓ Developed and assisted with implementation of a new Quality Assurance/Performance Improvement programs for PruittHealth Hospice, Home Health and Care Management divisions .

Jul 2009Aug 2013

Regional Director, SOURCE Division

PruittHealth, Norcross, Georgia

Responsibilities:

  • Managed a total of 8 locations in the North Georgia, 120 Employees; and an operational budget of 8.2 million dollars.
  • Responsible for the clinical and operational performance and conducted audits of 8 locations to ensure they are complying with company policies and state regulations.
  • Conducted orientation, ongoing training and support of location Administrators and Community Relations Team.

Accomplishments:

✓ Chair of the Georgia Healthcare Association's Policy Committee for the SOURCE Program for the State of Georgia

✓Developed and implemented a new billing reconciliation process which reduced claim denials and improved A/R days outstanding.

✓ Developed and Implemented an Administrator and Community Relations training programs.

✓ Exceeded net income goals annually for my entire tenure.

✓ Developed, implemented and assisted with ongoing training of our case management software,  which transitioned us to an EHR.

✓  Selected for Management Stars Program by our Executive Leadership Team.

May 2006Jul 2009

Administrator

PruittHealth Hospice (United Hospice) Augusta, GA

Responsibilities:

  • Managed 25 Employees and an operational budget of 2.4 million dollars
  • Member of the Corporate Hospice Policy and Procedure Team
  • Directed the quality assurance program of the agency
  • Responsible for hiring and supervision all professional, administrative and clinical staff
  • Directed community relations and marketing efforts, served as a representative on civic and professional boards, and served as a spokesperson in the community

Accomplishments:

✓ Attained highest patient census in location and increased the amount of community referrals over the last year in my role by 600%.

✓ Increased the amount of referrals from 4 nursing homes and 3 hospitals by at least 54% and some as high as 800%.

✓ Exceeded net income goals annually for the 3 years in which I held the role of administrator.

✓ Reduced personnel turnover by 40% by increasing the focus on employee recognition and strong leadership skills.

Feb 2004May 2006

Manager, Admissions

Southeast Georgia Health System 

Responsibilities:

  • Managed 70 Employees for 2 hospitals and an operational budget of more than 1.5 million dollars
  • Directed the Admission and Registration process in both hospitals and the Outpatient Care Center, the Centralized Patient Transportation Department, the Centralized Scheduling function , the insurance precertification and benefit verification activities  to ensure maximum reimbursement for services provided.
  • Directed the main hospital's Admission Nurses and Patient Bed Placement staff in coordination with Nursing Administration to ensure patients are admitted timely and that care is documented and initiated in a timely manner.

Accomplishments:

✓ Implemented a Guest Pager System which enhanced communication with patients and families waiting for service.

✓ Developed and implemented a system wide educational tool for proper execution of consent forms and the use of advance directives

✓ Designed and instituted online pre-registration for all facilities

✓ Reduced turnover while increasing the number of employees managed in two years

✓ Implemented a service excellence and conflict management program, which improved the level of customer service

Education

2003

Master in Health Administration

Georgia State University - Atlanta, GA
2003

Master in Business Administration

Georgia State University - Atlanta, GA
2000

Bachelor of Arts in Journalism

University of Georgia - Athens, GA

Major in Public Relations

Skills

Computer Software Skills
Microsoft Office SuiteMicrosoft SharePoint
Adobe AcrobatMcKesson/Horizon Homecare
American Health Tech/LTCCustomer Relationship Management
McKesson/CCMS - Clinical Case Management SoftwareEmdeon (Benefit Verification)